Sales Coach

ContactUs is growing fast and has a new client need for a Sales Coach.

About The Sales Coach:

The Sales Coach will be responsible for developing, training, and coaching our sales representatives to maximize their performance and achieve sales targets. The Sales Coach will play a critical role in enhancing the skills and capabilities of our sales team through continuous training, feedback, and support. Your objective is to drive individual and team performance improvement, foster a culture of excellence, and ensure that our sales representatives deliver exceptional customer service while meeting or exceeding sales goals.

Responsibilities:

• Training and Development:
  • Develop comprehensive training programs to onboard new sales representatives and continually enhance the skills of existing team members.
  • Conduct regular training sessions on sales techniques, product knowledge, objection handling, and customer service best practices.
  • Provided one-on-one coaching sessions to address individual performance gaps and support professional development.
• Performance Management:
  • Monitor and evaluate the performance of sales representatives through call monitoring, performance metrics analysis, and regular performance reviews.
  • Identify areas for improvement and develop action plans to address performance issues.
  • Set performance goals and targets for individuals and teams, tracking progress and providing ongoing feedback and support.
• Quality Assurance:
  • Implement quality assurance processes to ensure adherence to sales scripts, compliance regulations and company policies.
  • Review call recordings and provide constructive feedback to improve sales techniques, customer interactions and overall performance.
• Motivation and Engagement:
  • Inspire and motivate sales representatives to achieve their goals and excel in their rles.
  • Recognize and reward outstanding performance and achievements.
  • Foster a positive and supportive team environment that encourages collaboration, creativity, and continuous improvement.
• Knowledge Management:
  • Stay updated on industry trends, market dynamics, and product developments to provide relevant training and support to the sales team.
  • Develop and maintain a repository of sales resources, including training materials, scripts, and reference guides.
• Reporting and Analysis:
  • Generate reports and analyze sales performance data to identify trends, opportunities, and areas for improvement.
  • Provide insights and recommendations to management based on performance analysis.

Qualifications:

• Proven experience in sales coaching, training, or leadership roles (within a call center is preferred).
• Strong understanding of sales techniques, customer service principles, and performance management.
• Excellent communication, interpersonal and coaching skills.
• Ability to motivate and inspire others to achieve their full potential.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Proficiency in Microsoft Office Suite
• Relevant certifications in sales training and coaching (desirable).
• Willingness to adapt to a fast-paced and dynamic work environment.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement:

ContactUs is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.