What are the responsibilities and job description for the Logistics Operations Manager position at ContainerPort Group?
About ContainerPort Group:
ContainerPort Group, a leading multimodal transportation company, specializes in container drayage and logistics solutions for customers throughout North America. We pride ourselves on meeting customer needs through a safe and dependable fleet of nearly 1,300 independent contract drivers and a dedicated team of over 350 transportation experts.
About This Role:
We are currently seeking a motivated and process-oriented individual to join our team as a Logistics Operations Specialist for our growing corporate headquarters in Rocky River, Ohio.
The Logistics Operations Specialist is responsible for executing customer transportation and drayage activities by scheduling shipments, assigning carriers, and monitoring execution while ensuring an excellent experience for both shippers and carriers. Key responsibilities include managing inbound rate requests, maintaining relationships with existing carriers, performing duties related to onboarding new carriers, assisting with pricing and carrier capacity objectives, and more.
Duties and Responsibilities:
- Manage inbound rate requests by prioritizing based on urgency and value
- Manage relationships with existing carriers
- Perform necessary duties related to onboarding new carriers and managing required documentation
- Assist with other pricing and carrier capacity-related objectives
- Book and dispatch orders with carriers, assisting to prepare carriers for daily load execution
- Track status of loads, manage container milestones, and minimize accessorial charges
- Ensure customer freight is picked up and delivered on-time, collaborating with shippers, carriers, and dispatchers to manage scheduled pickups and drop-offs
- Maintain accuracy of all TMS data, including keeping accurate records of relevant freight movement activities, entering updates and key events, and maintaining carrier profiles
- Provide customers with visibility through innovative analysis and reporting
- Leverage operational data to identify optimization opportunities for customers through decreased transit times and/or reduced cost
- Manage billing and invoice exceptions as needed, meeting defined timelines for invoice processing
- Responsible for managing operational variances, complexities, and constraints between carrier and shipping locations
- Understand, capture, and communicate business issues, challenges, and requirements
- Clearly understand the goals, policies, and procedures of each customer
- Participate in new customer implementations and solution identification discussions
- Evaluate solutions and perform analysis of identified options
