IT Support Technician - Level 1

Overview: Responsibilities:

• • Supports end user IT equipment and systems. Duties include but are not limited to:
  • Desktop/laptop imaging and setup
  • Desktop/laptop troubleshooting
  • Printer setup and troubleshooting
  • Software installation and troubleshooting
  • Mobile device support and troubleshooting including tablets and mobile phones
  • VoIP system support and troubleshooting
  • Limited maintenance of Active Directory and Office 365
  • Completes requests for support submitted through the IT department ticketing system in a timely manner and documents the actions taken to resolve the request.
  • Completes all client hardware and software upgrades, and other projects as assigned from time to time by the IT management.
  • Maintains and configures Zebra printers and handheld scanning devices.
  • Documents all processes for repeatability and consistency.
  • Participates and works within ISO 9001 quality standards guidelines in accordance with Contec’s quality goals.
  • Others may be assigned.

Competencies:

• To be successful in his/her essential duties the individual is also expected to have general knowledge of and stay current in developments in the following areas:
  • General PC imaging and troubleshooting
  • Working knowledge of client server and network communication
  • Microsoft Operating Systems
  • Microsoft Office suite
  • Ability to work in a team environment
  • Active Directory and Group Policy
• Able to work well with other Contec employees and contractors and address their concerns and needs in a satisfactory manner.
• Performs duties with the highest regard for safety and quality.
• Able to understand and follow site protocols, policies and procedures.
• Able to demonstrate support and adherence to Contec’s core values: respect for others, doing “whatever it takes” within Contec’s core values, vision and strategic direction, exhibiting integrity, having a tolerance for risk, understanding there is life outside of work, enjoying the ride.

Requirements:

Associates degree in Information Technology or related fields preferred; or one (1) to two (2) years related experience and/or training; or an equivalent combination of education and experience.

• Working knowledge of and experience with general PC imaging and troubleshooting, client server and network communication, Microsoft Operating Systems and Office suite, and Active Directory and Group Policy is required.
• A certification or equivalent experience strongly preferred.

Work Environment (Text Only): The work environment characteristics described here are representative of those anassociate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate. Physical Demands (Text Only): The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associateis regularly required to use hands to finger, handle, or feel. The associatefrequentlyis required to sit. The associateis occasionally required tostand; walk; reach with hands and arms; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The associate must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision. Benefits:

• Competitive market salary
• Climate controlled environment
• PTO starting at 17 days
• 9 company observed holidays plus 1 floating holiday
• Community service PTO (up to 40 hours annually)
• Insurance benefits, including medical (PPO), dental, vision, short and long-term disability, life insurance
• Two types of Flexible Spending Accounts, 1) Medical Spending Account and 2) Dependent Care Spending Account
• 401k and a company match (100% up to 3%, and then 50% of the next 2% deferred)
• Tuition Reimbursement Opportunities
• Family Benefits
  • Adoption Assistance Program, Infertility Treatment Coverage
  • Maternity and Parental Leave
• Onsite Amenities
  • Onsite gyms, onsite health clinic, canteen for refreshment