What are the responsibilities and job description for the Document Management Manager position at Contemporary Staffing Inc?
Contemporary Staffing Solutions (CSS) is seeking a Document Management Manager to join our client in Fishers, IN! This permanent opportunity offers $80,000-$85,000 / year! The Document Management Manager oversees the operations of the Document Management Department, focusing on the movement, monitoring, and processing of post-funding documents and collateral files. This role emphasizes achieving production goals, meeting Service Level Agreements (SLAs), and maintaining high-quality standards while optimizing costs and efficiency. The manager will also lead and develop a cohesive team, handle escalations, and contribute to strategic operational improvements.
Key Responsibilities :
- Oversee daily departmental operations to ensure compliance with SLAs and production quotas.
- Address escalation issues and implement effective resolutions.
- Maintain and enhance department efficiency by monitoring metrics and improving turnaround times.
- Ensure a strong understanding of mortgage lending practices and document requirements within loan packages.
- Stay informed about agency guidelines (e.g., Fannie Mae, Freddie Mac, Ginnie Mae) and other investor protocols.
- Lead and support special projects, preparing necessary reports, presentations, and plans.
- Conduct analyses and capacity studies to drive organizational efficiency and staff planning.
- Build and sustain productive relationships with internal and external stakeholders.
- Oversee staff performance, providing training, mentoring, and conducting evaluations.
- Analyze operational data, identify trends, and prepare risk and performance reports.
- Develop and update department policies, procedures, and compliance measures.
- Collaborate with cross-functional teams to address issues and implement solutions.
- Maintain adherence to company policies and ensure consistent attendance.
- This role includes managing a team, encompassing hiring, training, task delegation, performance reviews, and addressing concerns in line with organizational policies.
Qualifications :
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website : www.ContemporaryStaffing.com.
Salary : $80,000 - $85,000
