Job Title : Operations Specialist
Job Overview :
We are seeking a highly organized and customer service-focused Operations Specialist to serve as the key connection between clients, distributors, and internal teams. This permanent onsite position in Boca Raton, FL ensures smooth communication, efficient coordination, and seamless operations. The ideal candidate will be responsible for overseeing the Sales Sample process, managing inventory, and collaborating with Third-Party Logistics (3PL) providers.
Compensation :
- Up to $60,000 annually based on experience and qualifications.
Key Responsibilities of the Operations Specialist :
Act as the primary contact for clients, distributors, and internal teams, addressing inquiries and ensuring a positive customer experience.Work closely with sales, production, and logistics teams to ensure smooth operations and timely order processing.Process customer orders accurately and efficiently using Electronic Data Interchange (EDI) systems.Coordinate with production and logistics teams to track and update order status while proactively communicating any delays or issues to customers.Manage inventory allocation and customer forecasts to ensure efficient order fulfillment.Collaborate with the inventory control manager to verify stock levels and maintain accurate inventory data.Resolve customer concerns related to product defects, shipping issues, and quality complaints.Maintain accurate records of customer interactions, order histories, and communication logs.Work with 3PL providers globally to coordinate shipping and distribution, ensuring seamless communication and inventory management.Oversee the Sales Sample process, including receiving, unpacking, organizing, and tracking samples.Conduct quality assurance checks on incoming samples and maintain accurate documentation.Participate in cross-functional meetings to discuss product development timelines and ensure on-shelf availability.Route and track samples to meet order requirements and partner expectations.Qualifications and Skills for the Operations Specialist :
Education : High school diploma or equivalent; Bachelor's degree preferred.Experience : Previous experience in customer service, preferably in a manufacturing environment. Experience with EDI systems and inventory management is a plus.Strong verbal and written communication skills.Excellent problem-solving and decision-making abilities.Strong attention to detail and organizational skills, with the ability to manage multiple tasks simultaneously.Proficiency in CRM software, Microsoft Office, and other relevant tools.Ability to work collaboratively with cross-functional teams and independently prioritize tasks to meet deadlines.Work Schedule :
Full-time position with standard business hours.Hybrid in Boca Raton, FL. (Friday's are remote).Why Join Us?
As an Operations Specialist, you will play a vital role in ensuring efficient operations and exceptional customer service. This role provides an opportunity to work in a collaborative environment while developing expertise in logistics, order management, and inventory coordination. If you thrive in a fast-paced setting and enjoy problem-solving, this is the perfect role for you.
About Us :
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we've grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology.
Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com .
Salary : $60,000
