What are the responsibilities and job description for the Customer Advocate position at Contemporary Staffing Solutions?
Job Title: Customer Advocate
Job Overview:
We are seeking a dedicated and detail-oriented Customer Advocate to join our client and play a vital role in supporting customer interactions. This hybrid, direct-hire position, based in Coppell, TX, focuses on handling inbound phone calls, resolving customer concerns, and fostering brand loyalty by providing exceptional service. The role requires a strong commitment to customer satisfaction, problem-solving skills, and the ability to navigate complex inquiries efficiently.
Compensation:
- $21.54 - $26.16 per hour (based on experience)
Work Schedule:
- 37.5-hour workweek
- Monday – Thursday: 10:00AM - 6:30PM CT
- Friday: 7:30AM - 4:00PM CT
- Hybrid schedule: Onsite for training for 5-7 weeks, then 3 days onsite and 2 days remote (Friday and one other day determined)
Key Responsibilities of the Customer Advocate:
- Serve as the first point of contact for customers, handling inbound calls with professionalism and empathy.
- Assess customer concerns and provide thoughtful resolutions, leveraging company policies and discretion when making goodwill decisions.
- Manage a portfolio of customer cases, ensuring timely follow-ups and efficient resolution of inquiries.
- Stay informed on company products, services, and policies to provide accurate and up-to-date information.
- Apply active listening and effective communication strategies to foster trust and positive customer experiences.
- Collaborate with internal teams and retail partners to resolve complex customer issues seamlessly.
- Consistently meet or exceed department performance metrics related to service quality and efficiency.
- Participate in regular training and skill development programs to enhance customer service expertise.
Qualifications and Skills for the Customer Advocate:
- Excellent phone and negotiation skills, with strong multitasking abilities.
- Keen attention to detail and ability to follow structured processes.
- Strong conflict resolution, decision-making, and critical thinking skills.
- Clear and effective verbal and written communication abilities.
- Receptive to feedback and committed to continuous improvement.
- Bilingual (English/Spanish) is a plus.
Education and Experience:
- Bachelor’s degree with at least 2 years of relevant customer service experience OR
- High school diploma with a minimum of 6 years of relevant customer service experience
Why Join Us?
Our client is committed to providing exceptional customer experience and empowering their team members with the tools, training, and support they need to succeed. Their company values problem-solving, empathy, and customer advocacy, creating a rewarding and engaging work environment.
About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct-hire staffing solutions. With decades of experience, we’ve grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology.
Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.
Salary : $22 - $26
