Customer Service Representative

Job Title: Customer Service Representative

Job Overview: We are seeking a Customer Service Representative to join a dynamic team, providing exceptional service to both internal and external customers. This temporary-to-hire position, based in West Chester, PA, involves handling customer inquiries, scheduling shipments, and ensuring accurate billing in the transportation and logistics industry. The ideal candidate will have strong attention to detail, experience in a fast-paced environment, and the ability to provide professional customer support.

Compensation:

• $18/hr - $19/hr, commensurate with experience and qualifications.

Work Schedule:

• Monday to Friday, 10:30 AM - 7:00 PM (in-office).

Key Responsibilities of the Customer Service Representative:

• Interact with customers via phone, fax, and email to respond to inquiries, resolve issues, and handle requests.
• Schedule pick-ups, trace shipments, provide ETAs, rate quotes, and freight charges.
• Coordinate with internal teams, delivery agents, brokers, and partners to schedule shipments and resolve customer concerns.
• Schedule delivery appointments and handle re-consignment requests.
• Manage communication with customers, drivers, and Accounts Receivable for Driver Collect and C.O.D. shipments.
• Ensure accurate billing for shipments.
• Compile and deliver custom reports; perform daily audits.
• Document all customer interactions for follow-up and record-keeping purposes.
• Assist customers with website registration and usage of online services.
• Meet standards for Key Performance Indicators (KPIs), such as call quality, process knowledge, schedule adherence, and contacts per hour.

Qualifications and Skills for the Customer Service Representative:

• Experience: Previous experience in a customer service or call center role is a plus, but not required. Open to candidates with a year of experience in roles like retail, banking, or cashier positions.
• Skills: Strong attention to detail and familiarity with MS Office (Word, Excel, and Outlook); basic typing skills.
• Ability to prioritize tasks, meet deadlines, and work effectively independently or as part of a team.
• Willingness to maintain a flexible schedule to meet business needs, including early mornings, evenings, and non-traditional holidays.
• Reliable and professional with the ability to handle complaints effectively.

Why Join Us?

As a Customer Service Representative, you will have the opportunity to be part of a growing team in the transportation and logistics industry, contributing to key customer interactions and the seamless execution of shipments. This position offers potential for growth and advancement in a dynamic work environment.

About Us:

Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we’ve grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology.

Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.