What are the responsibilities and job description for the Member Service Representative position at Contemporary Staffing Solutions?
Member Services Representative
Contemporary Staffing Solutions is seeking several Member Services Representatives to join our client for a direct hire opportunity in Boca Raton, FL! As the Member Services Representative, you will be responsible for serving as a dedicated point of contact to assist members, affiliated physicians, and internal teams with inquiries, service requests, and administrative processes in a professional and timely manner. This role offers $19.50/hour!
Responsibilities of the Member Services Representative Include:
- Respond to member and physician inquiries via phone, email, and written correspondence, providing accurate resolutions and support.
- Manage administrative tasks, including processing new memberships, handling cancellations, and updating member records.
- Support member retention initiatives through structured outbound calling campaigns.
- Provide assistance with reimbursement inquiries and basic technical support for website and app usage.
- Accurately document all interactions and actions in member records to ensure seamless service continuity.
Qualifications:
- High school diploma or GED required; an associate degree is preferred.
- Minimum of three years of customer service or administrative experience, preferably in a call center or healthcare environment.
- Strong verbal and written communication skills with professional phone etiquette.
- Proficiency in Microsoft Office Suite, data entry, and knowledge of modern office practices.
- Ability to work independently, prioritize tasks, and maintain a detail-oriented approach in a fast-paced environment.
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.
Salary : $20
