Operations Analyst

Job Title: Operations Analyst

Job Overview:

We are seeking a dedicated and detail-oriented Operations Analyst to join our client and play a vital role in supporting operational audits, data accuracy, and process improvement initiatives. This hybrid, temporary-to-hire position based in Philadelphia, PA, focuses on monitoring claims data and accumulator transactions, analyzing discrepancies, and supporting system performance to ensure compliance and accuracy.

Compensation:

• Up to $41.00 hourly rate based on experience

Work Schedule:

• to Friday, 40 hours per week
• Onsite required at least 3 days per week (Tuesday through Thursday preferred; some Mondays required – parking available those days)

Key Responsibilities of the Operations Analyst:

• Audit, analyze, test, and document decisions and actions from start to finish for assigned projects and tasks
• Identify and recommend process improvements and automation opportunities through evaluation of current procedures
• Troubleshoot issues related to audits, claims adjustments, and accumulator discrepancies, escalating to subject matter experts as needed
• Make decisions in accordance with standard policies and operating procedures, consulting management when deviations are necessary
• Monitor and analyze transactional data for compliance, accuracy, and quality
• Conduct real-time system health monitoring throughout the day
• Investigate root causes of data issues and propose long-term solutions
• Serve as a liaison across departments for audit-related and escalated concerns
• Develop and deliver claims reports for internal and external stakeholders
• Collaborate with internal teams, vendor partners, and external clients
• Support resolution of claim and accumulator issues in coordination with Account personnel and Trading Partners
• Validate testing results related to reporting and accumulator data
• Identify workflow inefficiencies and implement improvements
• Provide both temporary and permanent solutions to accumulator issues

Qualifications and Skills for the Operations Analyst:

• Strong attention to detail, organization, and analytical thinking
• Proficiency in Microsoft Office Suite, particularly Excel (formulas, pivot tables, v-lookups)
• Experience with SQL Server Management Studio and data analysis tools
• Bachelor's degree in Accounting, Computer Science, Information Systems, or a related field preferred
• 2–3 years of relevant experience (less may be considered at a lower rate)
• Prior experience in healthcare or insurance is a plus
• Problem-solving mindset with the ability to identify root causes and drive process improvement
• Strong time management skills and ability to meet deadlines and provide progress updates

Why Join Us?

This is a fantastic opportunity to apply your analytical and technical skills in a dynamic environment where your insights and problem-solving abilities directly impact process efficiency and data accuracy. You'll be part of a collaborative team working on meaningful projects with the potential for long-term employment.

About Us:

Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we’ve grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology.

Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.