What are the responsibilities and job description for the Hotel Reception Desk Lead minimum 1 year Hotel Desk Clerk Experience position at Contempra INN?
Company Overview
Located in the heart of Kenner, our smoke-free independent hotel has been serving guests since 1984. We pride ourselves on offering convenient access to the New Orleans International Airport and a range of amenities designed to enhance our guests' stay, including free internet access and cable television.
Summary
As a Hotel Front Desk Clerk, you will be the first point of contact for our guests, ensuring a warm welcome and exceptional service. This role is vital in maintaining our reputation for outstanding hospitality while facilitating smooth check-ins and check-outs at our Kenner location.
Responsibilities
- Greet and welcome guests upon arrival, ensuring a friendly and professional atmosphere.
- Manage check-in and check-out processes efficiently while addressing guest inquiries.
- Provide information about hotel services, local attractions, and amenities to enhance guest experience.
- Handle reservations and maintain accurate records of guest information.
- Assist with billing inquiries and ensure accurate payment processing.
- Coordinate with housekeeping and maintenance staff to meet guest needs promptly.
- Resolve guest complaints or issues with professionalism and courtesy.
- Perform night audit duties as required to ensure financial accuracy.
Qualifications
- Previous experience in hotel front desk or customer service roles is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Excellent communication skills, both verbal and written.
- Familiarity with hotel management software is a plus.
- Ability to handle multiple tasks in a fast-paced environment efficiently.
- Strong phone etiquette skills for handling inquiries professionally.
- Multilingual abilities are beneficial but not required.
- Basic knowledge of night audit procedures is advantageous.
If you thrive in a dynamic hospitality environment and are eager to provide exceptional service to our guests, we invite you to apply today to join our dedicated team!
Job Type: Full-time
Pay: $15.00 per hour
Schedule:
- Day shift
- Evening shift
- Overnight shift
Work Location: In person
Salary : $15