What are the responsibilities and job description for the APJ Head of Customer Success (Snr Manager) position at Contentsquare?
Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone that cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers' whole online journey.
We are a global leader in the experience analytics space, having secured $1.4 billion in funding and expanded to 15 offices worldwide. We're here to stay-and we're looking for team members that can help us further our growth.
Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler-for our customers, their customers, and each other.
What you'll do :
- Manage a team of CSMs across APJ.
- Proactively recruit, enable, and retain a high performing team in alignment with the Contentsquare spirit. You inspire, coach and engage your team to achieve above and beyond their goals.
- You create intimacy amongst team members and business partners to develop an environment of trust where people can grow and thrive.
- Establish and implement a strategic business plan to ensure Contentsquare customers in APJ are consistently receiving value and are renewable.
- Through your team, you deliver the gross retention net-dollar expansion number for your assigned book of business.
- Coach and develop your team members to become best in class Customer Success Managers.
- Drive internal collaboration and open communication between Customer Success, Services, Product, Support and Sales.
- Build and maintain strong, long-lasting customer relationships.
- Create solid partnerships with customers to understand their business needs and objectives.
What you'll need to succeed :
Why you should join Contentsquare
We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we're aligned with the employees' needs.
Here are a few we want to highlight :
Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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