Partner Operations Manager

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.

We are a global leader in the experience analytics space, having secured $1.4 billion in funding and expanded to 15 offices worldwide. We’re here to stay—and we’re looking for team members that can help us further our growth.

Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.

Important note: be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog.

We are seeking a highly motivated Partner Operations Manager to optimize and scale our partner ecosystem. This role will be instrumental in managing the operational aspects of our channel and technology partnerships, ensuring seamless collaboration, process efficiency, and data-driven decision-making. The ideal candidate has experience in partner operations, SaaS business models, and cross-functional project management.

Reporting to the Revenue Operations Team you will also be part of a high-performing team and will be expected to take ownership of your area of responsibility working closely with the local senior leadership.

• Partner Enablement & Support: Develop and manage operational processes to onboard, train, and support partners effectively.
• Process Optimization: Streamline and automate partner workflows, including deal registration, contract management, and revenue tracking.
• Data & Reporting: Maintain and enhance partner performance dashboards, providing insights into partner success, engagement, and revenue contribution in the CRM. Contribute to Partner results presentation (QBR, Team meeting, etc)
• Collaboration: Work cross-functionally with Sales, Marketing, Product, and Customer Success teams to improve partner experience and alignment.
• Platform & Tools Management: Oversee partner relationship management (PRM) tools, CRM integrations, and other relevant systems.
• Compliance & Contracts: Ensure partners comply with company policies, legal agreements, and operational best practices.
• Performance Metrics: Define & develop KPIs and track success across partner programs, identifying areas for growth and improvement.
• Partner Communication: Act as a key point of contact for partner operations, addressing inquiries, escalations, and process enhancements. Act as a key liaison/partner between the Partner Team, Revenue Operations and Finance departments for Data alignment

• Experience: Strong business acumen with 3-7 years in partner operations, sales operations, or a related role in a SaaS or technology company.
• Technical Proficiency: Familiarity with PRM and CRM tools (Salesforce, or similar, PartnerStack, Impartner or equivalent) and data analytics platforms.
• Project Management: Strong ability to manage multiple projects and stakeholders in a fast-paced environment.
• Analytical Skills: Ability to analyze partner performance data and drive actionable insights.
• Problem-Solving: Proactive approach to identifying and resolving operational challenges.Business analysis and functional experience, including requirements gathering, creating/deploying solutions to end-users
• Communication: Excellent written and verbal communication skills to work effectively with internal teams and external partners.High level of personal drive, self-motivated and passionate. Possesses a natural curiosity to learnStrong interpersonal skills, experienced building strong cross-functional working relationships

Why you should join Contentsquare

We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees' needs.

Here are a few we want to highlight:

- Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year

- Work flexibility: hybrid and remote work policies

- Generous paid time-off policy (every location is different)

- Immediate eligibility for birthing and non-birthing parental leave

- Wellbeing and Home Office allowances

- A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work

- Every full-time employee receives stock options, allowing them to share in the company’s success

- We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts

- And more benefits tailored to each country

Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here. 

Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.

Salary : $135,000 - $145,000