Senior Business Application Administrator

Job Code : SRBSAPAD

Reports To : Manager, Business Application Management

Base Location : AZ or CO

Work Status : Virtual Office

Minimum Starting Monthly Range : $7,599

Hiring Range (Monthly Pay) : $7,599 - $8,750

Full-time / Part-time : Full-time

Exempt / Non-Exempt : Exempt

Risk Designation : Extremely High

Summary :

The Senior Applications Administrator supports the implementation, configuration, provisioning, security and maintenance of Contexture's business applications. This role develops, tests, analyzes, and maintains software applications in support of Contexture's business objectives. Participates in the design configuration, problem diagnosis, maintenance, and implementation of application systems. Validates system functionality after changes. Participates in testing and installing new software releases and application system upgrades. Analyzes, monitors, and fine-tunes the application system to achieve optimum performance levels. Works with internal teams and vendors to resolve issues with hardware and software. Participates with application system problem resolution by working with application developers, vendors, and internal team members to troubleshoot. Provide inputs into the business application road map and work with Manager, Business Application Management to set priorities.

This position is based in Phoenix Arizona, Denver or Grand Junction Colorado and requires local residency. Our strategic flexibility allows for local work from home opportunities.

Essential Duties and Responsibilities include the following :

• Act as owner and primary administrator of assigned business application(s)
• Maintains several complex business applications including, implementations, configurations, security settings, updates and patches, user authentication, management, and provisioning
• Monitors and troubleshoots capacity, performance and availability issues in the assigned environment(s) involving but no limited to : Salesforce, Atlassian Jira, Microsoft Dynamics, 365 Application Suite, SharePoint, Could Coach, and Tableau
• Work with all levels of internal staff and vendors to analyze current operational procedures, identify and escalate issues and create effective resolutions
• Coordinates and partners with vendors to resolve application functionality changes and resolve problems. Opens and maintains vendor tickets
• Identifies and drives creation of best practices and organizational standards for administering and securing application(s)
• Leverages innovative thinking and creative approaches to help customers envision and define strategic system designs in order to meet established requirements
• Architect the application(s) to meet business needs. Establish integration with other applications as needed
• Propose and implement / lead job automation using scripts and other tools
• Implement solutions to meet or improve specific customer or business needs
• Research, evaluate and provide guidance in the selection of third-party applications
• Analyze, configure, document, implement and support third-party applications
• Analyze application incidents to identify root cause. Work closely with vendor's product support team to implement solutions
• Ensure successful testing and validation of vendor-provided upgrades and patches
• Monitor license usage and budgeting for licensing costs. Provide forecast on anticipated needs during budget cycle
• Uses independent judgment and technical expertise to identify, document, and report issues with design, reliability, security or maintenance
• Process change requests for modifications to the application configuration
• Provide timely and accurate status reporting to leadership and users, and escalates effectively when issues arise
• Collaborate and work with IT Services, technical staff, and vendors to identify and resolve critical system issues to minimize impact to business operations
• Evaluates and ensures the performance and reliability of the applications by monitoring for high availability, load balancing, and satisfactory response time
• Interface with the software vendors for any application bug resolution or application maintenance issues
• Configure, build, develop and deploy required fixes and enhancements on Atlassian Jira and / or Tableau platforms
• After hours work may be necessary to support after hours deployments, changes, or major incident response
• Performs other related duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills

Education / Experience

Minimum of 6 years of experience as a Business Application Administrator performing implementation, configuration, upgrading, monitoring, debugging, tuning and capacity planning. Bachelor's Degree in Computer Science, Information Technology, or another related field with equivalent IT experience. Administration experience with business applications such as Office 365, SharePoint, Microsoft Dynamics, Tableau, Atlassian Jira and / or Salesforce preferred.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

The position may require occasional availability for after-hours work, outside of regularly scheduled hours.

The position may require ability to periodically drive to and from clients, conferences and / or events; and / or limited travel.

This position is expected to be exposed to, process, or handle sensitive information including but not limited to Protected Health Information (PHI), Personally Identifiable Information (PII), financial information, etc. As such, the holder of this position is expected to comply with all applicable laws, regulations, organizational policies, and compliance expectations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The person in this position needs to frequently communicate and exchange information and move about inside the office to access file cabinets, office machinery, etc. Must be able to remain in a stationary position 50% of the time. Constantly operates a computer and other office productivity machinery, such as a keyboard, monitor, calculator, copy / scanner machine, and printer. Frequently moves office and work-related material weighing up to 10 pounds; Occasionally moves office and work-related material weighing up to 30 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Note : This job description is not intended to be an exhaustive list of all duties, responsibilities and / or qualifications associated with the job.

Benefits : Contexture provides a comprehensive benefits package. For details, please request a Benefit Summary from our Benefits Department.

The organization is an inclusive Equal Opportunity Employer . We do not discriminate on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other status protected by law or regulation.

Salary : $7,599 - $8,750