Contract Instructional Designer

Job Description

Contiem, Inc., is an ISO 270001 certified and Veteran owned company. Contiem has a world-class Component Content Management System (CCMS) platform RSuite we help companies create the exceptional content technical documentation, eLearning, online help, visualizations, training materials required to compete at the highest level.

Contiem has been the trusted content partner for organizations such as American Express, the U.S. Federal Government, The Home Depot, UnitedHealthcare, Cisco Systems, Eaton, eBay, The Boeing Company, and many more. We are driven to be the best in our industry, continually challenging the status quo and ourselves; we are uniquely focused on providing effective content solutions designed to help our clients achieve their business objectives.

Contiem is looking for a Contract Instructional Designer to deliver high-quality training solutions through client projects and training modules for our products and services. This is a client-facing role and requires consulting and subject-matter expertise, underpinned by a strong delivery track record.

Essential Duties & Responsibilities

Professional Services projects are across industry verticals like Publishing, Consumer Products, Healthcare, Technology, and Financial Services. The key expectations for projects are:

• Understand client problem statements, define learning objectives, and recommend training strategies to achieve learning outcomes.
• Conduct different types of needs assessment (audience/role analysis, task analysis, gap analysis, and content analysis) and identify gaps in performance and determine training needs.
• Document analysis results and recommendations in client-facing strategies, plans, and reports. Plan and create appropriate content outlines, course content, interactive exercises, assessments, and job aids to achieve learning outcomes.
• Implement ID frameworks like the ADDIE process and execute ID pedagogy, ID principles, and ID tools.
• Design and develop instructor-led training (ILT), online training (eLearning and video), blended training, or micro-learning as determined from the needs assessment and content analysis. Independently develop L1 and L2 training courses.
• Act as a key member of the team, along with Project Managers, Subject Matter Experts, and others in determining the needs of the course, the overall instructional flow of a program, and the appropriate method of delivery. Interact with other project teams to ensure consistency of deliverables.
• Provide status reports and participate actively in client meetings.
• Achieve customer delight through experience, soft skills, and solution definition.
  
  

Required Experience

Mandatory Requirements & Qualifications:

• U.S. citizenship.
• Bachelors degree in a relevant field.
• 3 years of relevant experience in Instructional Design and Courseware Development projects.
• Experience creating instructional content, storyboards, and engaging training content.
• Proficiency in courseware development tools like Articulate Studio, Storyline, Adobe Captivate, and other tools.
• Excellent written and verbal English language skills.
• Microsoft Office proficiency is mandatory.
• Basic digital image editing proficiency required.
• Experience working with global clients.
  
  

Preferred Skills & Qualifications

• Certification or degree in Instructional Systems Design, Education, Training/Curriculum Development, Technical Communication, or a related field (or equivalent experience).
• Comprehension of increasingly complex products, processes, and projects.
• Flexibility to adapt to new ideas, changes, and feedback.
• Ability to conceptualize content visually by collaborating with graphic designers and technical team members.
• Exhibiting an exceptional eye for detail to create the final product within specified timelines.
• Demonstrated experience in committing to and meeting external customer expectations.
• Ability to work in a team-based environment and as an individual contributor or specialist.
• Ability to work effectively with subject matter experts to conduct research and resolve issues.
  
  

Travel

Not specified.

Work Hours & Location:

This is a remote position with standard hours of operation from 8 am to 5 pm EST.

Please note, this job description does not cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law

Keyword: Articulate Suite, client-facing