What are the responsibilities and job description for the Service Appointment Coordinator position at Continental Auto Group?
Job Purpose: Coordinate and schedule service appointment using multiple platforms (CDK and Xtime).
Job Duties & Responsibilities:
- Answer incoming service calls for multiple service centers
- Coordinate and schedule service appointment using multiple platforms (CDK and Xtime)
- Verify if parts are needed for scheduled services
- Verify if a vehicle has open recalls, provide pertinent information to customers and scheduling accordingly
- Respond to voicemails left for the service departments
- Review online appointments for accuracy
- Conduct outbound calls for missed appointments and open recalls
- Coordinate the scheduling of accessory installation on newly sold vehicles
- Conduct after service follow up
- Update customer contact information
- Assist manager with special projects, as needed
- Duties as assigned
Job Qualifications:
Education:
- High School Diploma/GEG
Experience:
- 6 Months customer service experience preferred
Knowledge/Skills and Abilities:
- Professional and courteous telephone demeanor
- Excellent verbal and written communication skills
- Strong organizational, time management and problem solving skills
- Ability to remain calm and focused in all circumstances, delivering exceptional customer service
- Ability to sit for long periods of time
- Use of standard office equipment
- Experience with Microsoft Office products preferred
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Types: Full-time, Part-time
Pay: $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 4 hour shift
- 8 hour shift
Work Location: In person
Salary : $20
