What are the responsibilities and job description for the Business Process Consultant - Warranty position at Continental Casualty Company?
You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
The Warranty Business Process Consultant will be responsible for the data management, reporting and analytics related to Warranty Service Contract business and will be an operational liaison with third party administrators and data management system provider. The individual will provide support to Warranty underwriting for activities related to client program management and prospective opportunities.JOB DESCRIPTION:
Essential Duties & Responsibilities
1. Processing, reporting and analytics for Warranty Service Contract business. Includes loading client submitted contract sales and claims files to warranty data management system, working with clients and vendor to resolve issues, documenting solutions, running reports to validate data, tracking and analyzing results.
2. Review the monthly service contract accounting feeds and release data and reports to other functional areas for review and additional analysis.
3. Working closely with warranty account managers, update warranty contract system as necessary for changes in pricing, earnings, new clients or products. Serve as point of contact to ensure service contract data meets business, financial reporting and regulatory requirements.
4. Report development and generation to support underwriting and program management, account profitability reviews and regulatory inquiries.
5. Assist with client underwriting audits from developing the audit plan, testing contracts and claims and results write-up.
6. Operational Support including managing invoicing and receivables, claim funding, monthly premium and claim processing, settlement processes and general inquires.
7. Participates in the development of presentations, report layouts, definitions and documentation.
8. May perform additional duties as assigned.
Skills, Knowledge & Abilities
1. Knowledge of the insurance industry as well as understanding of the company's products, services, goals and objectives.
2. Solid analytical, organizational and planning skills.
3. Solid business process modeling and analysis skills. Advanced modeling skills, particularly advanced Excel skills and experience with Alteryx, Workday, GCP, ThoughtSpot, and Looker a plus.
4. Strong analytical and problem solving skills.
5. Solid oral and written communication skills and ability to convey business requirements and technical needs in clear, concise, and effective manner.
6. Ability to work independently as well as in a team environment.
7. Advanced computer skills including Microsoft Office Suite and other business related software systems.
8. Ability to work on multiple projects concurrently with little or no direction to drive project and program initiatives.
Education & Experience
1. Bachelor's degree in a related discipline or equivalent.
2. Typically a minimum of four years of related work experience.
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In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $54,000 to $103,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.
Salary : $54,000 - $103,000
