Technical Services Director

Overview

Director, Technical Services

Location : Remote (Central and Southeast U.S. Regions)

Compensation : $167,221-$206,567 (depending on experience)

Summit Materials Cement Segment Director of Technical Services is responsible for managing and leading a team of Technical Service Engineers to support cement commercial team customers.  Supported by multiple concrete laboratories which have direct oversight by this role, the concrete and masonry laboratories provide product testing to proactively support cement operations to validate product performance to achieve market and customer demands.  This role will work closely with Logistics, Commercial, Cement Technical Service, and Manufacturing teams regarding customer satisfaction and regulatory agency acceptance. This position supports a good standing in the community, sustainable operations, and adheres to and upholds all company policies, safety standards and federal / state regulations.

Roles & Responsibilities

Safety leadership in technical areas including management of concrete laboratories and supporting sustainability initiatives such as Environmental Product Declaration in alignment with the Company’s Mission, Vision and Values.

Provide proactive consultation to cement commercial group customers in the areas of product performance, mix optimizations, best practices, technical information research, troubleshooting, and technical training.

Manages team of Technical Service Engineers including managers of concrete laboratories and masonry cement laboratories.

Act as liaison between sales and production on plant quality teams.

Proactively participate in promotion efforts relating to cement based and related products in coordination with Sales team and provide internal technical training to the cement commercial sales force.

Coordinate and facilitate competitive analyses for establishment and review of internal quality objectives and lead efforts to improve existing products; including research and development of new products to meet current and future market requirements.

Proactively participate in promotion efforts relating to cement based and related products.

Proactive involvement in technical organizations such as the American Concrete Institute (ACI) and American Society for Testing and Materials (ASTM) as well as various ready-mix concrete organizations with emphasis at the local or regional level.

Responsible for updating and implementing Quality Management System (QMS) throughout the organization.

Provide guidance and training to Technical Service Engineers and Concrete Laboratory Quality Managers to develop technical skills to ensure consistency and competency within organizational roles.

Ability, Skills & Knowledge

Bachelor’s degree in Concrete Technology, Civil Engineering, Structural Engineering or Materials Engineering, and / or minimum of 10 years in concrete and concrete products quality control industry.

Minimum of 5 years of experience as a Quality Assurance / Quality Control Manager, Technical Services Engineer or Certified Concrete Technologist in the building materials industries (cement, concrete, admixtures).

Proven ability to understand the technical aspects of a customer’s products, systems and applications while following established processes and procedures.

Proven incident and problem solving (troubleshooting) skills with an emphasis on timely resolution.

Interpersonal skills including conflict resolution.

Excellent project management and analytical skills.

Ability to multi-task and prioritize multiple projects at a time.

Strong oral and written communication skills with the ability to communicate with all levels of management.

Computer skills : Word, Power Point, Excel.

Ability to travel approximately 50% with or without minimal notice.

Benefits

• Recession Resistant Industry
• Consistent work, with a work / life balance
• Paid Holidays
• Paid Time Off
• 401(k) Plan w / employer match contribution
• Medical / Dental / Vision plan offered
• Life Insurance - Company Paid
• Short-term / Long-term Disability Insurance - Company Paid

Get Hired

What to Expect During our Hiring Process

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Summit Materials consists of more than a dozen local companies that supply aggregates, cement, ready-mix concrete, asphalt paving, and construction services in the United States and western Canada. At Summit Materials, we support our teammates who lay the groundwork for our communities and live by our core values : Safety, Integrity, Sustainability, and Inclusivity. We're passionate about our teammates, our work, and our communities. Each of Summit's companies celebrates their individual legacies, but together - we are Summit Materials.

At Summit Materials, we provide the foundation to connect our communities today and build a better tomorrow. We value all our communities - including our diverse internal community of teammates that make us stronger. No matter your race, ethnicity, gender, age, or anything that makes you who you are...you belong.

Salary : $167,221 - $206,567