What are the responsibilities and job description for the Enrollment Representative position at Continental Endeavors?
We are a significant provider of innovative business development solutions for leading brands. We help influential and popular brands create a tailored consumer approach that results in long-lasting brand loyalty and consumer satisfaction. Our efforts to provide best-in-class customer solutions have led us to a new opportunity and client project where we need to fill an Enrollment Representative position immediately.
The Enrollment Representative will provide tailored product and service recommendations, develop customer account strategies to reinforce brand loyalty, assist in the process of necessary sales orders and help the team roll out new compliance initiatives. Our Senior level staff does a remarkable job at ensuring all of our MEnrollment Representatives are supported and knowledgeable of the best industry practices. Our Enrollment Representatives are responsible for guaranteeing all of our processes and procedures are accurately executed between all departments and sales revenue is continuously increasing. The ideal candidate for the Enrollment Representative position has a solution-oriented mindset, enjoys having to think of creative solutions, and possesses a keen interest in a leadership role.
Enrollment Representative Responsibilities:
- Communicate with customers on sales order requests, eligible service updates, product tracking, and billing information
- Meet our company communication standards between you and the client
- Handle questions, concerns, and complaints with the highest level of professionalism and care
- Interact with customers and entry-level team members to prioritize customer sales orders and claims to deliver solutions to problem areas in the sales, service, or compliance departments
- Train cross-functionally to oversee all components of the customer experience lifecycle from initial contact to processing sales orders, and managing the delivery and installation
- Partner with other team members to participate and lead hiring, onboarding, and new employee training sessions
- Always research to monitor industry trends and create new customer service strategies to ensure we are delivering the best-in-class customer support
Enrollment Representative Requirements:
- High School diploma, GED and/or Bachelor’s degree is preferred
- Prior background in Management, Supervising, Leadership, Entry Level Account Management, client relationship management, or customer support
- Experience in a customer service or sales environment is a bonus
- Aptitude for working in a fast-paced, team setting
- Demonstrated ability to thoroughly communicate plans, ideas and problems in a clear and concise manner
- High caliber communication and interpersonal skills
Job Type: Full-time
Pay: $45,000.00 - $56,000.00 per year
Shift:
- Day shift
Work Location: In person
Salary : $45,000 - $56,000
