What are the responsibilities and job description for the Summer Assistant- Operations position at Continental Finance Company?
Summer Assistant - Operations / Customer Journey
Come join a growing financial technology company that’s leading the marketplace in both the marketing and servicing of credit cards! Continental Finance Company specializes in credit card options for those consumers with less than perfect credit. We are seeking a summer assistant to support our Operations team. With focus on Affiliate and Email Marketing.
The Summer Assistant will help to analyze our Customer Journey. The role is responsible for variety of support functions.
Essential Functions:
- Assist in all aspects of the Customer Journey which is a corporate goal for 2025
- Help implementation and data analysis for our dynamic yield personalization
- Fully design the details of all customer gates within the journey (what happens at application, acceptance, diligence, responsibility, and assistance)
- Analyze and improve take rates for all customer touchpoints allotted with the appropriate data
- Help fully stand up KPIs associated with Customer Journey
- Learn the recovery process and see deliverables to completion while reviewing for inefficiencies
- Help develop logic for our Payment Assistance Center and drive additional Cardholder
Why Continental Finance?
Continental Finance Company (the “CFC”) is one of America’s leading marketers and servicers of credit cards for consumers with less-than-perfect credit. Since our founding in 2005, we have prided ourselves on corporate responsibility to customers in terms of a strong customer support program and fair treatment. With our success, we have also grown into an innovative financial tech company! With a state-of-the-art consumer marketing and servicing platform, we provide a variety of services to consumers when other financial institutions will not accommodate them. With more than 2.6 million credit cards managed and serviced since our founding, we pride ourselves on putting the customer first. We are not a chartered banking financial institution, nor are we a debt originator or a credit card issuer.
