General Manager

Position: GENERAL MANAGER - The South Coast Collection (SOCO)

Location: 291,977 square foot luxury home furnishings and design-focused lifestyle center in Costa Mesa, CA, 40 miles south of Los Angeles

**Hybrid schedule available with 2 days per week for remote work, however this is based on the needs of the center.**

Overview:

The General Manager (GM) is responsible for increasing the overall value of our client's portfolio of shopping centers, both physically and economically, through proper financial management, administration, facility operation, and asset improvement/protection. An effective GM integrates people, procedures, contracts, specifications, budgets, and administration to run assets at the highest standard. They develop forward-thinking plans to keep things moving ahead and improve both the physical asset and the bottom line.

Financial Management:

• Develop and control budgets for nearly all expenditures in the Operating Budget, including CAM items, owners operating expenditures, recoverable utilities, and capital improvements.
• Create CAM/Operating budgets within corporate guidelines, considering recovery situations, market conditions, and property needs.
• Develop and forecast capital budgets with a strong understanding of long-term facility planning.
• Manage construction cost forecasting and bidding for leasing operations.
• Control operations to meet budgets through creative management, aggressive bidding, and cost controls.
• Review and approve all expenditures, monitoring and controlling the operating budget status.

Administration:

• Oversee various property administration functions, ensuring overall operation efficiency.
• Submit detailed, accurate reports regularly to enhance the Asset/Property Management Department's efficiency.
• Interview, hire, train, and supervise Facility Supervisors, Administrative Assistants, and maintenance personnel.
• Understand and enforce shopping center leases, preventing potential problems and avoiding unnecessary expenses.
• Track and update the leasing process on the corporate system, preparing for upcoming Landlord work.
• Maintain comprehensive documentation for each property, including Certificates of Occupancy, tenant insurance, vendor insurance, contracts, service agreements, warranties, inventories, and personnel records.

Facility Operation:

• Manage the repair, maintenance, and improvement of physical assets, from daily cleanliness to major improvement projects.
• Establish systems and procedures for improved operation, training, and supervising facility and maintenance staff.
• Develop periodic maintenance and service systems to reduce unexpected repairs and expenses.
• Create contract specifications to maximize service levels at the best cost.
• Provide direction to facility and maintenance staff and negotiate with and supervise outside contractors.
• Manage all aspects of the tenant construction process, including Landlord work, tenant work, bidding, contracting, and supervising.
• Continually inspect and review properties, staff, systems, procedures, contracts, and budgets to maintain high standards.

Asset Protection & Improvements:

• Take a broad view of properties and procedures to protect and improve the asset.
• Identify and correct physical, procedural, and operational defects, managing claim reporting and defense.
• Stay current with codes and regulations to prevent potential lawsuits.
• Support leasing efforts and expedite tenant openings, seeking alternative revenue sources.
• Understand and evaluate the surrounding market, including new developments, and include this information in quarterly reports.
• Maintain good relationships with tenants and township officials, enforcing regulations and lease covenants professionally.

Qualifications:

• 8 years in the shopping center real estate industry
• 5 years in a shopping center managerial position
• Bachelor's Degree or higher
• CRX / SCSM, CSM, or CPM preferred
• History of continuing education and training
• Excellent communication and supervisory skills
• Background in budgeting, personnel administration, contracts, marketing, construction, tenant relations, and lease administration required

Privately-held and founded in 1960, we own and operate all of our assets and invest in the long-term. We've been Voted a Top Workplace Nationally for several years in a row.