Overview
ConRes is one of the nation’s most established and reliable sources for IT solutions. Since 1962, we have supplied best-of-breed technical solutions and services to customers in a global capacity.
As a solutions provider, ConRes pairs the selling of hardware and software with services. We operate across five main pillars : Hybrid Cloud, Workplace, Security, AI and Optimization Services. We act as the bridge between best-of-breed OEMs, making their solutions easier to plan, implement and support.
The System Administrator will work with a team of managed services analysts and engineers to deliver excellent support and management of our customers’ environment. They will field issues and requests escalated directly by customer IT personnel, end users, and monitoring tools. Our managed services data center practice focuses on providing the comprehensive expertise our customers need to manage and operate their infrastructure. This role will have broad exposure across a range of network, server, virtualization, and security platforms, working issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter with a broad technical background, the ability to learn quickly, and exceptional customer service skills.
Responsibilities
System Operations :
- Document processes, procedures, and reporting to ensure our customer environments are operating efficiently and in line with best practices
- Participate in projects and customer onboardings
- Regularly upgrade server, virtualization, backup, and storage systems as needed
- Manage system infrastructure including, databases, testing computer equipment, firewalls, malware and other software and hardware
General Operations :
Communicate clearly with customers both in writing and over the phoneExecute change requests and address issues escalated from the technical analyst teamPerform mid-level and advanced troubleshooting of issues across a wide range of technical platforms including Linux / Windows servers, network devices, hypervisors, and storage systemsRespond to automated alerts performing troubleshooting and resolution of issuesUse a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAsResearch technical issues, using internal and publicly available documentationWork with OEM and 3party support providers to resolve issues
Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situationsAbility to work independently proactively identify and resolve issue without direct instructionAct as an escalation point during both business and non-business hours, as requiredConfigure system backups and verify that backups have been completedProvided mentorship, guidance, and technical expertise to System AnalystsPerform other tasks as assigned by managementQualifications
Education and Training
High school diploma required; college degree strongly preferredRelevant certifications strongly preferred :Microsoft MCSA
Red Hat RHCSAITIL 4 FoundationAWS Certified SysOps AdministratorVCP Data Center VirtualizationExperience
1-3 years in a technical fieldExperience providing customer supportExperience in 24x7x365 Managed Services or SaaS organization preferredExperience using ITSM and Monitoring tool setsSkills
Highly analytical thinker and troubleshooterDetail oriented with excellent documentation and communication skillsSelf-motivated, passionate about technology, with the desire to learn new thingsAbility to administer online collaboration platforms such as Office 365 or G SuiteAbility to administer Windows and Linux systems and related tools such as Active Directory, SCOM, Satellite and PuppetAbility to administer common network infrastructure, such as switches, routers, load balancers and firewalls preferredAbility to administer unified communications platforms strongly preferredStrong knowledge of IT security principlesAbility to mentor and train System Analysts
