Team Lead / Mentor

Position Summary:  

 Mentors are responsible for mentoring Debt Counselors and/or Support Staff providing services on ConServe contracts and meeting or exceeding assigned goals. Develops, trains, and evaluates performance and fulfillment of responsibilities of staff.  Due to the competitive nature of these contracts, it is imperative ConServe locates experienced, professional individuals who are customer-focused, enthusiastic, detail-oriented and able to work in a fast-paced environment. 

Essential Duties & Responsibilities:

• Work a regular portfolio of accounts which may include Route Maintenance & Skip-Tracing.
• Lead by example including achieving and exceeding goals.
• Provide encouragement and share knowledge with staff. 
• Provide one-on-one training with staff. 
• Conduct group training as necessary. 
• Adhering to ConServe and contractual policies and procedures. 
• Demonstrate a positive and enthusiastic attitude for others to follow while creating a safe and productive work environment for employees to work in. 
• Develop staff by providing group and individual training on a daily/weekly/monthly basis while providing constructive feedback to the staff regarding their performance.
• Enforce Conserve’s policies on a consistent basis. 
• Provide staff with feedback and guidance in a timely manner.
• Work with management to implement different structures, strategies, and procedures that will enable Conserve to exceed their goals. 
• Adherence to Conserve’s Professional Practices Management System and Policies, Code of Conduct and Compliance Program.
• Create and adhere to agendas and schedules as defined by management. 

Non-Essential Duties & Responsibilities:

•  Other duties as assigned 

Education Requirement: 

• High School Diploma or GED 
• Associates or Bachelor’s Degree or equivalent combination of education and experience preferred

Skills/ Requirements:

• Six (6) months of collections experience or equivalent experience.
• Demonstrate a positive and enthusiastic attitude for others to follow.
• Highly organized, detail oriented with a high level of accuracy. 
• Quick learner and adaptable to change. 
• Ability to meet deadlines.
• Dependable and self-managed. 
• Must be able to demonstrate an understanding of ConServe’s programs, procedures and processes.
• Must have a proven performance record as a Debt Counselor and/or Mentor or equivalent experience.
• Experience assisting subordinates or co-workers in the learning of new programs and processes.
• Must be able to demonstrate strong verbal and written communication skills, with the ability to listen, persuade and negotiate.
• Fluent in conversational English and ability to proficiently read and write English.
• Ability to work required hours based on departmental needs.
• Must be able to demonstrate strong organization and time management skills. 
• Ability to obtain and maintain Government Security Clearance.
• Ability to obtain and maintain State Collections Licensure.
• Legally eligible to work in the United States.
• No conflicts of interest with ConServe or our Clients.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law.

• Occasionally lift and/or move up to 25 pounds. 
• Ability to sit or remain sedentary for your entire work shift (8, 9, or 10 hour shift)
• Ability to talk and listen on a phone for your entire work shift (8, 9, or 10 hour shift)
• Ability to type on a computer for your entire work shift (8, 9, or 10 hour shift)

 Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position.

MISSION STATEMENT:
ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole.

Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken.  Duties may vary from time to time and this description is subject to review.  Modifications will be made as needed to support changes in the business climate and requirements.   

Continental Service Group, LLC, d/b/a ConServe endeavors to make www.conserve-arm.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: 585-421-1000, extension: 7 or by emailing: jobs@conserve-arm.com. 

Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status. 

ConServe is a Drug Free Workplace