What are the responsibilities and job description for the Service Advisor position at Continental Toyota?
Description of the role :
As a Service Advisor, you will be responsible for providing exceptional customer service to our clients. You will act as the main point of contact, helping customers understand the services required for their vehicles and coordinating with our technicians to ensure all necessary repairs and maintenance are carried out effectively and efficiently. Excellent communication skills and attention to detail are crucial in this role.
Responsibilities :
Interact with customers, both in person and over the phone, to understand their concerns and service needs
- Provide accurate and detailed explanations of recommended services, including cost and time estimates
- Schedule appointments and manage service timelines to ensure customer satisfaction
- Coordinate with the service team to obtain purchase orders and ensure all repairs and maintenance are completed to the highest standard
- Handle customer inquiries and complaints in a professional and timely manner
- Maintain accurate and up-to-date records of all customer interactions and service histories
- Prior experience in a customer service role, preferably in an automotive or mechanical industry
- Strong communication skills, with the ability to explain technical information in a clear and concise manner
- Excellent organizational and time management abilities
- Proficient computer skills, including knowledge of automotive service software
- Ability to work in a fast-paced environment and prioritize tasks effectively
- CDK knowledgeable
- Healthcare benefits, including medical, dental, and vision coverage
- 401(k) retirement plan with company match
- Opportunities for career growth and advancement within the company
Requirements :
Benefits :
Competitive compensation package
About the Company :
Continental Toyota is a reputable automotive dealership located in Hodgkins, Illinois. We are committed to providing excellent customer service and high-quality automotive solutions to our clients. With a state-of-the-art facility and a dedicated team of professionals, we strive to exceed customer expectations and build long-lasting relationships. Join us and become a part of our successful automotive family!
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
