Key Account Manager

Through our offering of furniture, walls, and audio-visual solutions, Continua Interiors is on a mission to transform the way people work, learn and heal across the Midwest. Continua places great importance on fostering a supportive work environment that values culture, community, and connection with both team members and clients. We are not just a company; we are a movement, reshaping the dealer landscape across the Midwest.

OUR CORE VALUES: Accountable | Resilient| Service | Passion

ACCOUNTABILITIES:

• Track and Maintain Customer Satisfaction
• Manage existing relationships
• Manage Day 2 projects and pricing

WHAT YOU'LL BE DOING:

• Create and manage strong relationships with clients and maintain the highest standard of customer satisfaction.
• Create a cadence of communication to stay top of mind to assigned accounts/projects.
• Identify, develop, and grow consultative relationships with key contacts for assigned accounts.
• Track customer satisfaction in weekly department meeting.
• Attend and assist with Annual Business reviews for specified clients.
• For projects that require design, work with design team to provide product solutions and specifications for budget development. Lead team on final deliverable and present to client.
• For projects where a designer is not involved (ancillary projects), present and specify ancillary product solutions and create deliverables in Power Point, Scout etc.
• Track, analyze, and report results regarding sales activity and accurate monthly sales forecasts within assigned accounts.
• While company team structure evolves, support sales team with project coordination tasks such as scheduling, status reports, punch list orders, etc.
• Assume responsibility for growing existing accounts.
• Identify gaps in product and service for assigned accounts.
• Find ways to increase gross profit for existing customers.
• Act as main point of contact for day-to-day business and strategize with sales executive on how to create growth.
• Nurture the long-term potential of smaller accounts in high-growth industries.
• Conduct weekly touchpoints with dormant and existing accounts.
• Monitor organizational changes or realignments that may affect future purchasing behavior or decision-making within assigned accounts.
• Understand the marketplace and market segments. Maintain an awareness of Continua’s competitors within key existing accounts.
• Maintain a current working knowledge of developments in the contract furniture industry and related products, applications, and design concepts.
• Establish a regular cadence of communication with Senior Sales Executives regarding long-term account objectives and pricing strategies.

WHAT YOU SHOULD HAVE:

• Bachelor’s Degree in Design, Business, or a related field
• 3-5 years of experience in account management, sales, design, or project management in commercial office furniture or a related industry.
• Proficiency in Microsoft Office Suite, and willingness to learn other systems and programs.
• Solid written and verbal communication skills.
• Ability to work effectively within a well-defined business process.
• Ability to manage multiple assignments and tasks, set priorities, allocate time, and adapt quickly to changing circumstances.
• A resilient mindset to navigate potential changes with tight turnaround times.
• Ability to be a resourceful problem solver: able to quickly clarify the nature of a challenge, evaluate alternatives, and propose solutions.
• Skills in professional communication and a willingness to grow and invest in strong relationships with customers and team members.
• Willingness to attend networking events, out of state industry trainings, and customer events.
• Ability to travel to customer sites as needed.
• Physical Requirements: While performing the duties of this Job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop. The employee may occasionally lift and /or move up to 20 pounds. This position may require travel between offices, jobsites, and/or client locations, which may involve extended periods of sitting or standing, lifting light luggage, and adapting to different time zones.

WHAT WE BRING TO THE TABLE:

• A State-of-the-Art Facility with plenty of free parking, incredible technology throughout, and a multitude of workspaces at your disposal
• Use the EOS (Entrepreneurial Operating System) methodology to provide tools to help individuals and teams achieve goals, growth, and improvement.
• Quarterly All Company Meetings
• Community Service opportunities
• Company social hours
• Ability to use your talents and strengths to make a positive impact

COMPENSATION AND BENEFITS:

The hiring compensation range for this position is a base salary of $70,000-$85,000 with eligibility to earn commissions. Actual compensation will be determined based on a variety of factors, including but not limited to the candidate's experience, skills, qualifications, and location, as well as internal equity and market considerations.

Benefits available in this position include:

• Medical, Dental, and Vision insurance
• Company paid Short Term and Long Term Disability insurance
• Critical Illness and Accident Insurance
• HSA, DCA and FSA options available
• Paid time off and holidays
• 401k Match (50% of every 1% up to 4%)