Office Manager

Continuum Care Services is seeking a full-time, dedicated Office Manager for our outpatient behavioral health services. This role is primarily office-based, with 80% administrative and 20% clinical duties. There may be opportunities for the Office Manager to engage more with the community, such as participating in company events or addressing issues outside the office that require leadership involvement.

The primary responsibilities include managing the day-to-day operations of the office, including overseeing patients and staff. This is a leadership role, not just a supervisory position. If you understand the difference between a leader and a supervisor, this role might be a good fit for you! We are looking for someone who is highly organized, accountable, adaptable to changing situations, an excellent written and verbal communicator, and skilled in working with diverse populations and personalities.

Preferred qualifications include at least 2 years of experience in healthcare, particularly in outpatient, community-based behavioral healthcare. Knowledge of NC Medicaid Enhanced (Community-Based, Outpatient) Services is preferred. We do not provide Intellectual Development and Disability programs, only mental health and substance use services. Experience should support these populations. Bilingual (English-Spanish) candidates are a plus, with incentive pay available for those who demonstrate healthcare translation certification and fluency.

Key duties/responsibilities of the Office Manager:

• Be present and ready to work 15 minutes before and 15 minutes after general office hours. General office hours are Monday-Friday 9:00am-12:00noon; 1:00pm-5:00pm. Administrative offices close daily from 12:00noon-1:00pm for lunch/personal break.
• Learn company databases and navigate the organization’s electronic health record competently and independently to ensure the flow of information, including patients and staff, is as it should be.
• Demonstrate professional email and phone etiquette.
• Respond to correspondence and tasks in a timely manner and consistently meet deadlines.
• Be accountable for yourself and the overall office, without excuses.
• Participate in the HR process, as needed and appropriate, for onboarding and offboarding staff.
• Maintain confidentiality of patient and personnel information.
• Be trustworthy and avoid using the leadership position unethically or inappropriately.
• Use a computer and have the necessary keyboarding skills to perform daily duties.
• Have a working knowledge of Microsoft Suites and Google Suites.
• Value team and team accountability; team-building skills are required to be successful in this role.
• Conform to the organization’s culture, mission, and vision for the betterment of the company and delivery of quality, safe care.
• Be knowledgeable or willing to learn Joint Commission Behavioral Health Standards of Compliance as they relate to Continuum Care Services.