Customer Service Reperesentative

Do you believe that your work reflects on you? Are you looking for that perfect work / life balance where you come to work and give it your all without working more than 40 hours? Where smart and good work pays off? Send us your resume and cover letter today as we are hiring for our first class of the new year! 

What part will you play
Potential home buyers and sellers reach out to us for assistance in finding the best performing real estate agent in their area. We talk to every single one of them and connect them with the top three realtors in their area that best matches their need. As a Customer Service Specialist, you will be their first point of contact, and act as the face (voice) of the company. Attention to detail is a must, as you will be confirming information with the client and through your own independent research. 

About you
As we are expanding our well versed team of Customer Service Representatives, we are looking for a colleague to make our team even stronger. You are hard working, mature, positive and loving life. Comfort on the phone and a sense of urgency assures that you will service all of our clients on time. 

What we expect from you

• Shows continuous growth in education and career
• Can think out of the box
• Be ambitious in mindset and in action
• Possess strong verbal and written communication skills!
• Be passionate, proactive and well spoken
• Take pride in your work and have great attention to detail
• Proven ability to work with goals
• Can show a high level of self motivation
• Flexibility - both when it comes to changes around you and on the phone when interacting with agents of different backgrounds
• Phone Etiquette - be pleasant, think quick on your feet and be to the point
• Willingness to keep learning and positively contribute to the company’s culture
• Can remember a lot of new information and is able to multi-task
• Is computer savvy combined with fast and accurate typing skills
• Must obtain California real estate license within 270 days of hire (company paid)

What we offer

• A very competitive salary: $34,000 - $37,500 annually plus a yearly discretionary bonus
• We reward quickly based on performance and career growth.
• 3 weeks paid vacation on top of paid Holidays
• 401(k) plan with company matching contributions
• Medical, Dental, Vision and Insurance benefits
• Warm, fun, welcoming and startup like work environment
• A well built and engaging training program that will advance your career
• Great events, like our Holiday parties in downtown SF (hotel rooms provided!) and Summer Picnic (including plenty of food & drinks of course)
• No drama and no requests for overtime

About ReferralExchange

ReferralExchange is a San Francisco based tech company that combines cutting-edge algorithmic approaches with a dedication to exceptional customer service. We connect home buyers and sellers with the top three real estate agents that best match their needs. Our sophisticated data and customer support teams analyze our network of 23.000 agents from leading firms to find the best match.

We are a medium size company with a small company feel and small company growth opportunities. We have a strong core business that is fueling our innovation and helps us expand our business even farther.

We are a highly collaborative team. Our weekly schedule sets aside time for us to meet and discuss projects or issues we are currently working on and solicit help from the group. Showing initiative and solving problems is expected in our company, and we compensate accordingly. We cultivate a ‘work hard. play hard’ mentality which means that the challenges can be great and you might work up a sweat, but we have fun together and respect your personal time.

2016 and 2017 finalist “Best Places to Work” in Sacramento.

For more information, please visit our website: www.referralexchange.com or read about us on independent websites like Inman news / Glassdoor etc.

Salary : $34,000 - $37,500