Program Manager - Mental Health Services

Job Title: Program Manager- Mental Health Services

Location: New Haven, CT

Status: Salary; Full Time Salaried Exempt

Department: Mental Health Services Program

Scope of Service: Provides comprehensive planning and support for the coordination, implementation, scheduling, and evaluation of all program responsibilities for effective day-to-day delivery of services. Provides assessment and decision-making skills needed to manage the program and any associated issues on a daily basis. Provides professional development to staff, interns, and volunteers. Reports to the Program Director and is involved in on-call responsibilities. Performs other duties as assigned. Veterans and individuals with disabilities are encouraged to apply. EOE

ESSENTIAL JOB FUNCTIONS

Salary: Cluster Manager Rate $66,998.40

Program Management:

• Works with Program Director to ensure compliance and delivery of all applicable program goals and objectives.
• Provides assessment and decision-making skills needed to manage the program and any associated issues on a daily basis. Facilitates and monitors effective day-to-day delivery of services within assigned program.
• Manages assigned budget, monitoring costs and allocation of such resources in collaboration with Program Director.
• Assigns caseloads, program duties, and determines scheduling of staff.
• Monitors effective engagement between staff and clients, volunteers, and other identified program supports.
• Ensures that services are person-centered and responsive to individual needs.
• Schedules, attends and participates in agency, team, and inter-disciplinary meetings.
• Facilitates psycho-educational groups as indicated to support client growth and life-skill development.
• Ensures company vehicles are in good working condition and completes periodic maintenance inspections work orders as necessary. Works with team to maintain vehicle cleanliness inside and outside at all times.
• Maintains property to ensure building/office is welcoming upon entrance and works with team to promote a clean, safe, and organized work environment for both staff and clients. Processes timely work orders with Facilities as necessary.
• Prepares for quality and chart audits, maintains benchmark guidelines, and develops corrective action plans as needed.
• Ensures continuity of care for delivery of services.
• As applicable, adheres to food bank rules, regulations, and submission of data.

Clinical Services and Supervision:

• Supervises program admissions, planning, and discharge processes.
• Plans and facilitates staff and house/community meetings.
• Facilitates coordination with other agencies and/or community services ensuring appropriate client care.
• Monitors documentation of services and the collection of data for contracted/agency reporting.
• Responds to crisis situations and provides appropriate interventions, de-escalation, and debriefing.
• Provides rotating on-call coverage.
• Works with Program Director in the recruitment, selection, and hiring of staff.
• Provides and documents supervision and performance evaluations consistent with agency policy.
• Provides new staff with program orientation and ongoing professional development and training.
• Addresses concerns with staff or other professionals constructively and in a timely fashion.

Quality Assurance – Chart Documentation and Professional Development:

• Adheres to policies and practices as outlined in the staff handbook and program operations manual.
• Consistently works in a respectful, constructive, and cooperative manner with fellow staff and providers.
• Upholds all Health Insurance Portability and Accountability Act (HIPAA) regulations and ensures all necessary releases of information for outside communication are obtained.
• Models culturally competent behavior interacting with clients, professionals/providers, and fellow staff.
• Ensures accuracy of electronic records and case files in accordance with programming, contractual, licensing, and accreditation requirements.
• Adheres to the standards of the Council on the Accreditation of Rehabilitation Facilities (CARF).
• Participates in agency committee work when available or as permitted.
• Completes all trainings as required per program contract and agency policy.
• Attends agency sponsored in-services, outside trainings, conferences and meetings to facilitate continued professional growth and ensure the quality of case management practices.

QUALIFICATIONS:

• Master’s degree in a related behavioral health field preferred with at least 1 year managerial experience. Bachelor’s degree considered with a minimum of three (3) years’ consecutive managerial experience in related field.
• Prior experience working with people with mental illness, addiction disorders, and/or intellectual disabilities is required.
• Valid Connecticut Driver’s license is required. Scattered site and non-24 hr. program positions require the employee to maintain reliable transportation and be willing to transport clients in personal vehicles.
• First Aid/CPR certification or willingness to obtain certification within 90 days of hire. Employee is responsible to maintain ongoing certificatification.
• Proficient computer skills required, including Microsoft Office and electronic record keeping.

REST- Rapid Evaluation Stabilization and Treatment New Haven, CT

• FT 40 Hours Sunday - Thursday 12 pm -8 pm

Excellent benefits, PTO, and generous matching 401(k) plan including 12 paid holidays.

Job Type: Full-time

Pay: $66,998.40 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

People with a criminal record are encouraged to apply

Application Question(s):

• Have you ever been employed with Continuum of Care or Continuum Home Health? Yes or No

Education:

• Bachelor's (Required)

Experience:

• Behavioral Health Supervisory: 3 years (Required)
• Supervising program admissions: 1 year (Required)
• supervising planning and discharge process: 1 year (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• New Haven, CT 06511: Relocate before starting work (Required)

Work Location: In person

Salary : $66,998