Account Director

We're Hiring: Account Director (On-Site – Orlando, FL)

Location: Orlando, FL (on-site) | Some travel required

Continuum is seeking an Account Director, who will be the primary liaison between our company and a global travel and leisure enterprise specializing in vacation ownership, rentals, and resort management. You will oversee the execution of marketing and communications initiatives, ensuring seamless integration of our services with the client's objectives while driving strategic growth. Leading a dedicated team, you will manage development, procurement, project execution, and supplier relationships to deliver solutions that align with the client’s brand and business goals.

This role is based on-site in Orlando, FL, with occasional travel to other client locations, supplier facilities, and company headquarters in Chicago, IL, or Nashville, TN.

A typical week:

• Monday – Imagine you kick off the week with a status update meeting with the client’s account team, discussing ongoing projects, upcoming campaigns, and support needed. Serve as a trusted advisor, fostering long-term partnerships by aligning Continuum’s capabilities with client goals.
• Tuesday – Review performance metrics from recent campaigns and purchasing patterns from the Continuum eStore and inventory program. Prepare insights and recommendations for optimization.
• Wednesday – Participate in a new project kick off meeting with the client’s creative team to brainstorm creative executions for an upcoming program launch campaign. Ensure projects are on track by coordinating with internal departments and addressing emerging client needs.
• Thursday – Meet with the client’s senior leadership to present performance reports and discuss strategic initiatives. Develop project plans to ensure success of Continuum-led initiatives. Introduce additional Continuum capabilities that could further enhance the client’s marketing efforts.
• Friday – Analyze actuals vs. budget for the prior month or quarter, identifying underperforming areas and developing an action plan for improvement. Review SLAs and Continuum’s performance metrics.

Basic Qualifications:

• Client-Focused – Skilled at building strong relationships and committed to understanding and meeting client needs to foster trust and sustained collaboration.
• Analytically Driven & Results-Oriented – Able to assess campaign performance, leverage insights to optimize strategies, and stay ahead of industry trends.
• Adaptable Problem-Solver – Thrives in fast-paced environments, anticipates challenges, and implements creative solutions to keep projects on track while identifying opportunities for innovation.
• Effective Leader & Expert Communicator – Known for inspiring teams, fostering collaboration, and driving success through clear and strategic communication.

Desired Skills and Abilities:

• 10 years of experience in marketing execution, either as a marketer or a provider of marketing services. Agency experience preferred.
• 5 years of experience in account management or leadership roles.
• Proven track record of managing large-scale clients and delivering successful win/win business outcomes.
• Strong knowledge of the print industry and production processes.
• Experience with demand planning, production scheduling, and vendor management.
• Familiarity with eCommerce platforms and inventory management systems.
• Understanding of 3PL operations and fulfillment processes.
• Strong analytical and problem-solving skills, with the ability to adapt to evolving client needs.
• Proficiency in data analysis and insights-driven recommendations, with advanced proficiency in Microsoft Excel.
• Excellent project management and organizational abilities; PMP certification or similar credential is a plus.
• Experience with budgeting, planning, and forecasting, with strong financial acumen.
• Knowledge of the vacation ownership and resort management industry is a plus.
• Ability to travel as needed to meet with clients and attend industry events.
• Bachelor’s degree in marketing, business, or a related field preferred.

Travel Requirements: This role is based on-site in Orlando, FL, with occasional travel to other client locations, supplier facilities, and company headquarters in Chicago, IL, or Nashville, TN.

Continuum, a CJK Group, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.