Patient Care Representative - Pharmacy Technician

ContinuumRx, the nation’s leading JV specialty and home infusion therapy expert, is experiencing rapid growth and is seeking a Patient Care Representative/Pharmacy Technician to add to our Birmingham Team. The ideal candidate is required to be a certified pharmacy technician (CPhT) possessing strong interpersonal skills, have an energetic self-starter personality, and exhibits compassion in caring for people .

Job Summary:

Under direct and indirect supervision, the Patient Care Representative (PCR) is primarily responsible for patient communication to discuss therapy progress, physician follow-up, medication profile updates, and obtain inventory from the patient to properly refill the orders. The PCR will assist the pharmacist in obtaining laboratory values for review.

Roles and Responsibilities

• Maintain team schedule for patient follow-up/refill assessments and deliveries. Participates in team huddles each morning to prioritize and coordinate the processing, compounding, and delivery of supplies/orders.
• Communicates with patients to review inventory to properly refill existing orders. Anticipates patient care or supply needs to ensure appropriate inventory is maintained for patients. Reports identified non-compliance, processes orders, prints labels, and packing lists in a timely manner.
• Ensure timely and appropriate documentation in progress notes.
• Communicates effectively with patients/caregivers and clinicians involved in care of patient. Discusses patient progress, documents in progress notes, and forwards all concerns and clinical questions to team pharmacist.
• Communicates effectively with the Warehouse Coordinator to ensure patient needs are met for adequate supplies and timely deliveries.
• Updates patient medication profile in EMR and presents to team pharmacist for review.
• Follow-up with physician's office as appropriate within the scope of practice.
• Notifies Reimbursement team of patient hospitalizations, changes in prescription, and changes in patient status.
• Assist pharmacists in obtaining laboratory values and forward to ordering physician. Enters lab values in EMR as appropriate.
• Provide delivery representative with patient pick-up forms and assist with scheduling of pick-up of equipment and medical waste.
• Performs all other duties assigned by his/her respective Supervisor/Manager.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical Setting:

• Office

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Work Location: In person