Landscape Maintenance Account Manager

Job Description

Account Manager responsibilities include specific job site management for landscape maintenance of high-profile properties, customer service, team development and operations material management. This position reports directly to Branch Manager and upper management to meet or exceed goals set forth in terms of customer satisfaction, revenue management, operations planning and management.

Work involves planning, directing and management of the day-to-day activities pertaining to the maintenance of assigned contracts. In accordance with company policies specifically pertaining to project schedules and budgets, fleet and equipment management, quality control, safety management and personnel management.

Essential Function

• Must uphold company policies, procedures, and company core values at all times.
• Work Closely with administrative staff to make sure all contract administration is timely and accurate.
• Responsible for field team members and forecasted labor.
• Ensures coaching, evaluating, performance reviews, growth development plan(s) and training staff and field workers.
• Recommend staff changes, promotions, wage adjustments and staffing limits to upper Management.
• Managing labor force to ensure labor budgets are on track.
• Oversee accurate daily and weekly activity logs; updating production tracking reports and generating other related reports as needed.
• Verify crew entries of time into Payroll tracking on daily and weekly basis.
• Oversee crew schedules for days and weeks ahead, effectively, and efficiently.
• Responsible for all care and use of assets to include fleet and equipment.
• Responsible for ensuring all crews have returned to the office and ensuring all trucks and gates are secured.
• Managing equipment utilization on projects, equipment storage and care.
• Ensure that repairs to equipment and vehicles are reported to mechanic and timely.
• Manage equipment/truck database and ensure routine maintenance occurs and is logged.
• Evaluating employee safety data and promoting safe work practices or conditions; ensuring employees attend weekly safety meetings.
• Manage all crews GPS and driver safety records, provide recommendations to upper management for any driver warnings and write ups.
• Organize weekly safety toolbox talks with crews and ensure proper PPE and other safety related information is presented to all crews.
• Follow all safety protocols for reporting any accidents and ensure safety policies are being followed.
• Works to track all expenses on jobs, ensuring proper entry of time, materials, and subcontractors for each.
• Ensuring that all landscape services are delivered according to contract specifications, within budget and on schedule.
• Daily collection of all receipts/bills of lading for all materials delivered to projects. Properly identify each ticket with job name, number, and PO.
• Submit invoices to AP for processing within 24 hours of purchases.
• Obtain PO prior to purchasing anything, provide accurate estimated value when obtaining.
• Responsible for approving, coding, and submitting material invoices in a timely manner.
• Ensure monthly billing is completed in a timely and accurate manner.
• Manage sourcing and procurement for materials on projects. Order long lead items as required.
• Act as quality control for all landscape services provided and attend company and client meetings.
• Conduct "in-house" walk through upon completion of each job, to include assembly and completion of punch-list items in preparation for substantial completion walk-through.
• Inspect client properties and field work, monitor performance and overall job quality, analyze and resolve problems
• Ensure that all communication is being executed to the proper parties.
• Attend and assist with all internal scheduling and production meetings.
• Meet and/or exceed the expectations and requirements of external and internal customers – working with staff to ensure same
  

Minimum Qualifications:

• Minimum 3 years’ experience in landscape maintenance account management.
• AS or Greater Landscape Maintenance, Grounds, Horticulture or related.
• Landscape professional with horticulture knowledge
• Required to be self-motivated, team player and results oriented.
• Able to work in a steady-paced work environment, multi-task to meet schedule deadlines with limited supervision. Keen attention to detail.
• Experience managing $500,000.00 to $1,000,000 in maintenance contracts.
  
  

Competencies:

• Problem Solving/ Analysis.
• Strong Organizational Skills
• Project Management Experience.
• Strong Leadership Effectiveness and Credibility
• Strong Communication Skills, Spanish is a plus
  
  

Work Environment/Hours of Work:

• This is a full-time annual salary paid position. If required, weekend work as job duties demand.
• While performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions, outside Florida weather.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Company Truck Provided.
  
  

Travel

Travel is primarily local during the business day.

Company Description

Contours Landscape Solution is a fast-growing organization providing value-added landscape management services. At Contours, our goal is to form lasting partnerships with clients, surpassing their expectations and gaining trust to manage their landscapes through exceptional performance and execution.

Contours Landscape Solution is a fast-growing organization providing value-added landscape management services. At Contours, our goal is to form lasting partnerships with clients, surpassing their expectations and gaining trust to manage their landscapes through exceptional performance and execution.