I. T. Quality Assurance Specialist

Job Title: I.T. Quality Assurance Specialist 

Department: Information Technology 

Reports To: Manager, Quality Assurance 

FLSA: Non-Exempt  

Status: Full-Time 

Salary: $36.00/hr. - $39.00/hr. 

ABOUT CONTRACT SERVICES:  

In the mid-1960s, the major film studios, in negotiations with Hollywood’s unions, founded the non-profit Contract Services Administration Trust Fund (CSATF) and later added Contract Services Administration Training Trust Fund (CSATTF), now collectively referred to as Contract Services (CS). CS carries out an extensive list of contractual, legal, and regulatory obligations that must be implemented on behalf of the studios, especially with respect to certain requirements of the collective bargaining agreements that apply to a freelance union workforce of more than 50,000 production workers in the greater Los Angeles area. These services include: administering seniority rosters, operating safety training and apprenticeship programs, administering a drug and alcohol testing program that applies to commercial drivers working in the motion picture industry, and implementing many other industry-wide services, studies and/or education on behalf of the motion picture production industry.   

More information about CS can be found at https://www.csatf.org. 

JOB SUMMARY: 

Contract Services is seeking an IT Quality Assurance Specialist to support a range of testing needs, with a primary focus on Salesforce quality assurance. You will be responsible for analyzing business requirements, technical specifications, and acceptance criteria to create comprehensive test plans. You will partner with developers to verify deliverables, ensuring basic functionality is accurate and complete. You will perform integration and regression testing to confirm that new and existing functionalities work seamlessly together. You will document and track defects to ensure issues are addressed promptly, contribute to a reusable test suite for regression and user acceptance testing, and report QA metrics. Successful candidates will demonstrate a strong aptitude for learning the organization’s unique business rules, workflows, and services, and will be comfortable presenting test scripts and results to both users and colleagues throughout the testing process. 

KEY DUTIES AND RESPONSIBILITIES: 

• Research, analyze, and comprehend business requirements, technical specifications, acceptance criteria, and related materials to create comprehensive test plans.
• Construct data sets that include necessary representative test user profiles and historical data.

• Collaborate with software engineers working in the Development environment to verify deliverables, including objects, layouts, roles, permissions, and validations.
• Perform integration and regression testing in the Merge, SIT, and UAT environments, ensuring new functionality works seamlessly alongside existing features. 
• Identify, report, and document bugs to facilitate prioritization and prompt resolution. 
• Develop clear, concise test scripts and test matrices that contribute to a robust test suite used for regression and user acceptance testing. 
• Capture and report QA metrics on a monthly, quarterly, and yearly basis. 
• Demonstrate test scripts and test plans to users, explaining and guiding them through the testing process.

THE IDEAL CANDIDATE HAS:  

Core Skills:  

• Proven experience and expertise in a software quality assurance role.
• Ability to interpret technical specs, user stories, and acceptance criteria to create comprehensive test scenarios.
• Expertise in creating and executing detailed test plans and test scripts.
• Proficiency in documenting end-to-end workflows and QA processes.
• Strong understanding of integration, regression, and acceptance testing methodologies.
• Excellent communication skills to collaborate with cross-functional teams and stakeholders.

Skill Pluses:  

• Hands-on experience testing Salesforce cloud products (Sales, Service, Experience) and custom solutions (Apex, Lightning Web Components).
• Salesforce certifications or comparable practical experience/training.
• Experience working in teams using Agile, Scrum, and sprint methodologies, as well as traditional release-based cycles.

• Familiarity with Jira for defect tracking and Confluence for documentation.
• Comfortable using Microsoft products like Teams, Outlook, OneDrive, SharePoint, and OneNote.
• Relevant cybersecurity and networking certifications such as CISSP, CISM, CEH, CISA, or CCNA, are highly desired.

Personality:  

• Proactive, detail-oriented, and self-motivated, with strong organizational skills.
• Collaborates effectively across teams and is open to giving and receiving constructive feedback.
• Adaptable and eager to learn, with a strong emphasis on understanding the user's needs and perspective.
• Stays informed on best practices for continuous improvement in QA processes and standards. Shares insights to improve workflows and tools.

Engagement: 

• Actively contributes to a positive and productive team environment.
• Embraces knowledge-sharing and supports colleagues’ professional growth.
• Demonstrates strong curiosity and a willingness to learn our business rules, workflows, and services.

EDUCATION/EXPERIENCE/MINIMUM REQUIREMENTS : 

Education  

• High school diploma or equivalent required.
• Associate’s or higher degree preferred.

Experience  

• Minimum of 3 years of experience in a software testing environment.
• Prior experience with Jira/Confluence or comparable defect tracking and documentation tools.
• Experience with test automation—particularly automated testing of Salesforce—is considered a plus.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENTS: 

• This position is remote and will work in Pacific Standard Time (PST) zone.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.