Salesforce Solution Owner

Job Title: Salesforce Solution Owner

Department: I.T. Project Management

Reports To: Manager, IT Project Management

FLSA: Exempt 

Status: Full-Time 

Salary: $140,000

ABOUT CONTRACT SERVICES: 

In the mid-1960s, the major film studios, in negotiations with Hollywood’s unions, founded the non-profit Contract Services Administration Trust Fund (CSATF) and later added Contract Services Administration Training Trust Fund (CSATTF), now collectively referred to as Contract Services (CS). CS carries out an extensive list of contractual, legal, and regulatory obligations that must be implemented on behalf of the studios, especially with respect to certain requirements of the collective bargaining agreements that apply to a freelance union workforce of more than 50,000 production workers in the greater Los Angeles area. These services include: administering seniority rosters, operating safety training and apprenticeship programs, administering a drug and alcohol testing program that applies to commercial drivers working in the motion picture industry, and implementing many other industry-wide services, studies and/or education on behalf of the motion picture production industry.  

More information about CS can be found at https://www.csatf.org.

JOB SUMMARY:

Contract Services seeks a highly skilled Salesforce Solution Owner to join our IT team. As a Salesforce Solution Owner, you will be the main liaison between the business teams and IT teams for our Salesforce instance. Our highly customized Salesforce instance acts as a central system that serves the end-to-end needs of the Industry Professionals that we serve. To ensure success in this role, you should be familiar with Salesforce Service and Experience cloud. You will work with a team of business professionals and technical professionals to deliver best in class functionality on the Salesforce platform. 

You will need to be able to own the solutions that meet the business goals of the company through optimized processes and implementations in Salesforce. You will be responsible for understanding our customized environment and the business processes it supports. This includes understanding the integrations between Salesforce, our legacy systems and our Learning Management System, Docebo. You will be managing feature requests and bugs as they are reported to determine feasibility (i.e. requires configuration or development work). You should be comfortable working independently but can also work with internal and external team members to find solutions, overcome roadblocks, and keep multiple projects running smoothly.

KEY DUTIES AND RESPONSIBILITIES:

• Be the functional and subject matter authority for our customized Salesforce Service Cloud and Experience Cloud.
• Prioritize and manage incoming business requirements by assessing their value and impact while regularly grooming the backlog.
• Work with business stakeholders to define the product by identifying requirements and thinking critically about what will make it successful; document business processes and user stories that effectively communicate the requirements and that are easily consumed by software development teams or system administrators.
• Understand the Contract Services’ strategic direction and apply it to project team specific outcomes.
• Collaborate with engineering teams to define and validate the technical approach, strategy, and deliverables for the project throughout the SDLC. 
• Triage and estimate effort at varying levels (e.g. high level, work package level)
• Lead, facilitate, and attend meetings; provide project status reports to management; prepare and deliver client presentations and work products/prototypes. 
• Identify potential people-side risks and anticipated points of resistance and develop specific plans to mitigate and address concerns. 
• Undertake special assignments and projects as directed by the Manager of IT Project Management and the Chief Information Officer.

THE IDEAL CANDIDATE HAS: 

Core Skills: 

• Experience in a leadership role delivering Salesforce solutions. 
• Demonstrated ability to speak to the delivery approach(es) and considerations for different sizes and scales of projects across Experience and Service Cloud. 
• Experience serving as a liaison between both business and technical teams to drive effective, timely solutions that fulfill both strategic and operational needs. 
• Familiarity with delivery governance and status tracking tools and processes to support oversight and quality assurance on a global project portfolio.

Skill Pluses: 

• Experience in Learning Management Systems such as Docebo
• Experience with Conga Composer and Conga eSignature modules for Salesforce
• Familiarity with the TV/Movie production industry.

Personality: 

• Positive mental attitude, strong work ethic, self-motivated, and highly organized. 
• A proactive attitude to platform enhancements.
• Ability to work independently and as part of a collaborative team on multiple projects.

Engagement:

• Active participant in company culture. 
• A desire to teach, learn and grow with the department and company.
• Willingness to understand our business and how we can best serve our clients. 

EDUCATION/EXPERIENCE/MINIMUM REQUIREMENTS :

Education 

• Bachelor’s degree in business or related field or equivalent experience.
• Salesforce Business Analyst Certification.
• Agile certification (Scrum Alliance Certified Scrum Master, Scrum Alliance Certified Product Owner, PMI-ACP)

Experience 

• 5 years of experience as a Solution Owner or Product Owner.
• 3 years of experience working with Salesforce Service Cloud and Experience Cloud
• 2 years of experience with Atlassian JIRA and Confluence

PHYSICAL REQUIREMENTS/WORK ENVIRONMENTS:

• This position is fully remote.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.