What are the responsibilities and job description for the Contact Center Shift Lead position at Contractor In Charge?
Are you ready for an exciting remote opportunity to lead and inspire a team of Contact Center representatives? We are currently seeking a highly motivated and experienced Contact Center Shift Lead to join our dynamic team at Contractor In Charge. In addition to the excitement that comes with this role, we also offer a competitive hourly pay range of $20-$23. You will be provided great benefits such as affordable health benefits, IRA retirement plans, PTO, and paid holidays.
If you are ready to take your career to the next level and join a company that embraces innovation and growth, apply now and join our team of high performers!
WANT TO KNOW MORE ABOUT OUR FAMILY-ORIENTED BUSINESS?
Our mission is to help small business owners in the home service trades to understand and know their financials and bookkeeping is being managed and maintained with the highest standards. Our staff has a high degree of experience in the electrical, plumbing, HVAC, and other home service industries--and offers their knowledge to help increase our client's understanding of their business performance. In the industry, we are known for our professionalism and knowledge of the scheduling software and accounting integrations. Our clients are good at what they do, knowing their trades inside and out--and, we let them focus on that by doing the rest for them!
Giving our clients this peace-of-mind requires that we have a skilled and reliable team of our own. In order to attract and retain the best, we offer competitive pay, flexible schedules, and remote work-from-home opportunities.
DO YOU MEET THESE QUALIFICATIONS?
- Ability to be available during any business hours when needed
- Knowledge of relevant contact center software, CRM, and Workforce Management products
- A results-oriented approach with strong attention to detail
- Excellent written and verbal communication skills
- Ability to work independently with efficient time management skills
- High school diploma or equivalent required, degree in business management preferred
Experience as a contact center supervisor or workforce manager is preferred but not required.
WHAT WILL YOU DO?
You will work evening shifts.
Your primary responsibilities will include coaching, mentoring, and providing ongoing guidance to agents on your team. You will be responsible for ensuring agents meet their performance targets, providing real-time feedback, and identifying areas for improvement. Additionally, you will work closely with the Contact Center Manager to assist in scheduling, optimizing workforce performance, and ensuring exceptional service delivery. Your strong leadership skills and ability to motivate and inspire your team will be crucial in achieving our goals of providing outstanding customer service.
READY TO APPLY AND ADVANCE YOUR CAREER?
So, what do you think? If this sounds like the right position for you, go ahead and apply. It should take no more than 3 minutes to complete the entire process. Good luck!
12182023CIC
Salary : $20 - $23
