What are the responsibilities and job description for the Contact Center Team Lead position at Contractor In Charge?
Are you a skilled communicator with a passion for leading and inspiring others? Are you looking for a role that allows you to use your exceptional customer service skills to make a meaningful impact? Look no further! At Contractor In Charge, we are currently seeking a highly motivated and experienced Contact Center Team Lead to join our dynamic team remotely.
What do we offer? We're glad you asked!
In addition to the exciting challenges and growth opportunities, this position offers competitive pay in the range of $20-$23 per hour. You will be provided great benefits such as affordable health benefits, IRA retirement plans, PTO, and paid holidays.
You will work evening shifts.
Apply today and take the next step in your career!
YOUR DAY-TO-DAY
Your primary responsibilities will include managing, coaching, and mentoring the agents on your team. You will provide valuable guidance and support, helping them to enhance their performance and deliver exceptional service to our customers. Additionally, you will work closely with the Contact Center Manager to assist with scheduling, workforce performance, and service delivery. Your expertise and insights will contribute to the overall success and efficiency of our contact center operations.
Here's what we need from you:
- Ability to be available during any business hours when needed
- Knowledge of relevant contact center software, CRM, and Workforce Management products
- A results-oriented approach with strong attention to detail
- Excellent written and verbal communication skills
- Ability to work independently with efficient time management skills
- High school diploma or equivalent required, degree in business management preferred
Experience as a contact center supervisor or workforce manager is preferred but not required.
WHY CHOOSE US?
Our mission is to help small business owners in the home service trades to understand and know their financials and bookkeeping is being managed and maintained with the highest standards. Our staff has a high degree of experience in the electrical, plumbing, HVAC, and other home service industries--and offers their knowledge to help increase our client's understanding of their business performance. In the industry, we are known for our professionalism and knowledge of the scheduling software and accounting integrations. Our clients are good at what they do, knowing their trades inside and out--and, we let them focus on that by doing the rest for them!
Giving our clients this peace-of-mind requires that we have a skilled and reliable team of our own. In order to attract and retain the best, we offer competitive pay, flexible schedules, and remote work-from-home opportunities.
If you have these qualities and meet the basic job requirements, we'd love to have you on our team. Apply now using our quick and easy online application!
12182023CIC
Salary : $20 - $23
