What are the responsibilities and job description for the Entry-Level Work-From-Home Customer Service Specialist position at Contractor In Charge?
If you have a passion for helping small business owners succeed and crave a rewarding career in customer service, look no further! Join our team at Contractor In Charge as a full-time Entry-Level Work-From-Home Customer Service Specialist!
Pay Range: You'll be rewarded generously with a pay range of $16-$19 per hour, depending on experience.
Benefits: At Contractor In Charge, we believe in supporting and empowering our team. Our comprehensive benefits package includes affordable health benefits, an IRA retirement plan, PTO, paid holidays, and flexible work hours. Additionally, we invest in both formal and informal learning development opportunities.
Shifts: This position offers multiple shifts including standard hours and after-hours shifts (11pm -7am).
ABOUT CONTRACTOR IN CHARGE
Our mission is to help small business owners in the home service trades to understand and know their financials and bookkeeping is being managed and maintained with the highest standards. Our staff has a high degree of experience in the electrical, plumbing, HVAC, and other home service industries--and offers their knowledge to help increase our client's understanding of their business performance. In the industry, we are known for our professionalism and knowledge of the scheduling software and accounting integrations. Our clients are good at what they do, knowing their trades inside and out--and, we let them focus on that by doing the rest for them!
Giving our clients this peace-of-mind requires that we have a skilled and reliable team of our own. In order to attract and retain the best, we offer competitive pay, flexible schedules, and remote work-from-home opportunities.
A DAY IN THE LIFE OF AN ENTRY-LEVEL WORK-FROM-HOME CUSTOMER SERVICE SPECIALIST
As a Customer Service Specialist, you are the embodiment of a dynamic learner, embracing change with flexibility while paying meticulous attention to detail. Your steadfast dependability shines through in your impeccable attendance record, offering a reliable foundation upon which our team can always count. You invest time and effort in honing your skills and expertise, fostering a drive that extends far into the future. Grounded in empathy, your interactions resonate with a genuine care for our clients' well-being.
Your communication skills nurture a collaborative work environment among peers, management, and customers alike. With exceptional listening skills, you expertly handle customer interactions, employing adept call control and de-escalation techniques. Your judicious decision-making reflects a prioritization of both client satisfaction and company objectives while ensuring tasks are tackled with efficiency. Moreover, your commitment to maintaining a reliable private internet connection underscores your dedication to uninterrupted service delivery. As you weave these attributes seamlessly, you contribute to both individual and collective success.
QUALIFICATIONS FOR SUCCESS
- High school diploma or equivalent
- Typing proficiency of 50 WPM along with good computer skills
- Minimum of 1 year of call center experience with a high call volume
- Average 90% or higher QA/KPI scores
- Experience with CRM software
Experience in the home service industry (HVAC, plumbing, and electrical) is preferred but not required!
ARE YOU READY TO JOIN OUR TEAM?
Are you ready to take the first step toward an incredible career journey? Applying is as easy as 1-2-3! Just spend 3 minutes filling out our mobile-friendly initial application. We can't wait to hear from you and learn about your passion for customer service and financial expertise!
Salary : $16 - $19