What are the responsibilities and job description for the Parts and Service Advisor position at Contractors Sales?
Contractors Sales Company, Inc. is hiring! This is your opportunity to join a premier heavy construction equipment dealership's team in Middletown, NY. Contractors Sales is seeking a Parts and Service Advisor who will work in the product support department and assist with daily parts and service operations, as outlined below. Our team is committed to providing superior customer service unmatched by anyone in the industry and because of this we seek those who are strong team players, eager to learn, flexible, ready to help in any way needed to maintain an outstanding customer service experience. Contractors Sales Company has been in business for over 100 years and provides competitive pay, 401(k) with a company match, discretionary profit sharing, health insurance with minimal out of pocket expenses, dental and vision insurance, life insurance and paid time off. Apply today to be a part of the exciting future at Contactors Sales.
Essential Responsibilities:
The role of our Parts and Service Advisor is to assist our service team in providing the best experience for our customers while serving our technician team. This is a full-time role. Duties include, although not limited to:
- Coordinate with technicians for basic troubleshooting of equipment, rental fleet tracking and readiness including ensuring machines are prepped in a timely manner for rentals
- Open workorders in a timely manner, editing as needed
- Provide parts for technicians to ensure technicians parts needs are ordered and delivered/provided to technicians in a timely manner
- Interact with customers for all parts needs
- Place and track parts orders for Middletown
- Interact with customers and their mechanics on scheduling shop and field service work
- Coordinate and maintain service schedule. Effectively communicating the service schedule to the technicians
- Contacting customers to solicit service work and parts sales
- Maintain a strong workload for the service team
- Assist in maintaining service and maintenance records for fleet and customer equipment by utilizing the CDK business system. System training will be provided.
- Anything else as requested by management
Required Experience / Qualifications:
- 3 years of related experience
- Must be able to read and understand parts and technical diagrams, service and maintenance manuals
- Heavy equipment experience is strongly preferred, but our team is willing to provide manufacturer specific training as needed
- Strong written and verbal communication skills
- Positive attitude, team spirit, and a strong work ethic are all required
- Ability to prioritize
- Great customer relation skills
- Attention to detail and dedication to performing at your best every day
- A pre-employment drug screen is required
If you have these skills and the desire to work on a great, growing team at a well-established dealership, we strongly encourage you to apply today!
Salary : $27 - $32
