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Service Delivery Manager - Staffing Industry

ContractStaffingRecruiters.com
East Hartford, CT Full Time
POSTED ON 1/20/2025
AVAILABLE BEFORE 4/19/2025

Service Delivery Manager - Staffing Industry

  • Maintain existing customer relationships with regular meetings
  • Review of current / past capabilities
  • Act as trusted advisor to propose / quote new opportunities
  • Maintain / provide weekly or monthly reporting of SOW usage

Resource facing

Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.

  • Resources take day to day direction from SDM
  • Maintain regular 1 : 1's to review work load and performance

    • Renew and Maintain existing Support SOWs on yearly, quarterly, ad hoc basis (100 )

  • Track to PO completion, enter in TimeTracker, track usage
  • Ensure resources have capacity to work as issues arise

    • Quote new Project SOWs as opportunities arise throughout the year (100 )

  • Act as trusted advisor Business Customers to discuss best practices and approach for new work
  • Provide work estimates and project outlines as needed
  • Quote SOWs in SureSource and track to PO completion
  • Enter in TimeTracker, track usage
  • Assign resources to work
  • Manage project as needed
  • Facilitate kick off meetings
  • Gather or help finalize requirements
  • Provide target deliverable dates and regular updates

    • Hire additional resources as work exceeds current resource capacity or for new opportunities

  • Candidate screening and interviews (including tech screens using current resources)
  • Facilitate onboarding for resource
  • Work with HKA for onboarding docs / tasks
  • Order equipment, assist in log in and initial software requests
  • Team / customer / work introductions

    • Run and maintain validation processes for 200 SOWs between Time Tracker and SureSource

  • Run weekly or at minimum before invoice closes to ensure clean invoice uploads

    • Follow up on invoice approvals in SureSource

    Asset tracking

  • Maintain list of all assets and balance with monthly invoice
  • Address discrepancies

    • Time entry reminders for invoice cut-off's or holidays

    Maintain Work Step Instructions / Standard Work for support areas

    Maintain ServiceNow queues including SLA's and Knowledge Based Articles for support areas

    Business reporting support

  • Review, develop / create, and support business financials and other reporting / inquiries as requested (Ex : Resource tracker, Forecast, Headcount, Sales Reporting, etc.)

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