Coffee Shop General Manager

Summary: A General Shop Manager is responsible for all operational aspects of their shop including staffing the shop to provide quality customer service as well as regularly checking for quality control of products, delegating duties to Assistant Managers and managing their progress, mitigating financial loss of the shop, and overseeing/facilitating training and discipline for all employees.

Compensation:

Estimated pay range of $24-29/hour includes hourly wage, expected tips per hour, plus bonus potential

Benefits:

In addition to the listed benefits including 40 hours of paid time off, Contrast offers an paid sick time to all employees.

Responsibilities:

• Supervise and manage all aspects of the restaurant's daily operations
• Ensure high levels of customer satisfaction through excellent service
• Oversee the hiring, training, and development of staff members
• Monitor inventory levels and order supplies as needed
• Maintain a clean and safe working environment
• Handle customer complaints and resolve issues in a timely manner
• Implement and enforce company policies and procedures
• Conduct regular performance evaluations for staff members
• Drive shop metrics to achieve optimal shop efficiency

Supervisory Responsibilities:

• Manages two subordinate supervisors: Assistant Food Manager and Assistant Bar/House Manager; is responsible for the overall direction, coordination, and evaluation of these employees
• Also directly supervises Barista employees (generally 5-10 employees)
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills:

• Strong background in restaurant management with a focus on coffee experience preferred
• Proven ability to effectively supervise and lead a team
• Experience with shift management and scheduling
• Excellent organizational, problem-solving, delegation and decision-making skills
• Exceptional customer service skills with a focus on hospitality
• Strong communication and interpersonal skills

Education/Experience:

High school diploma or general education degree (GED); and one to two years related experience and/or training

Certificates and Licenses:

• Serve Safe Certification (this certification education and testing is provided by the company if you don’t currently have a certification)

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands, talk or hear, taste or smell. The employee is frequently required to stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts and extreme heat (non-weather). The noise level in the work environment is usually moderate.

Equipment:

• Espresso machine
• Panini grill
• Crepe grill
• Coffee grinders
• Blender
• Ice Machine
• Countertop Oven

If you are a dynamic leader with a passion for high quality, we invite you to apply for the position of General Manager. We offer competitive compensation as well as a fun and a supportive work environment in a growing UP company. Join team Contrast today!

Job Type: Full-time

Pay: $24.00 - $29.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Paid time off
• Paid training

Shift:

• Day shift
• Evening shift
• Morning shift

Application Question(s):

• Through what date ranges and at what company/organization were you in management? (Feel free to add additional management information as well)
• Beyond the need for employment/compensation, why would you like to work at Contrast?
• Please list your email address, phone number and mailing address

Experience:

• Management: 1 year (Required)

Ability to Commute:

• Ironwood, MI 49938 (Required)

Ability to Relocate:

• Ironwood, MI 49938: Relocate before starting work (Required)

Work Location: In person

Salary : $24 - $29