What are the responsibilities and job description for the Monitoring Specialist position at Control by Net?
Company: Protos Remote Services
Title: Monitoring Specialist
Location: Norcross, GA
Salary Range: 18.00/hour
The Company
Protos Security (“Protos” or the “Company”) is the largest technology-enabled Security Officer and Off-Duty Law Enforcement Management company in the U.S. Protos offers its clients a customized and integrated approach to managing security officer programs, video monitoring solutions and video equipment services through over 4,000 vendors, comprising the industry’s largest network of screened and vetted security officers, combined with. The Company also offers security officers through its in-house manned guard division and provides clients with workforce and vendor management software solutions. Protos delivers holistic security risk mitigation services to Fortune 500 clients throughout North America, Puerto Rico, and the Caribbean.
Protos was the first, and remains the only, security management company to provide clients with uniformity in timekeeping, incident reporting and useful data analytics that are accessible 24/7 through its proprietary platform. When coupled with a dedicated Account Manager, Protos provides a full suite of security solutions that (i) reduces the client’s administrative burden, (ii) improves the quality of service through a flexible, deep vendor network, (iii) enables clients to gain actionable insights/analytics on performance, and (iv) yields superior customer service when compared to other national competitors.
Protos has experienced significant growth in recent years, both organically and through acquisitions. Although Protos was originally established in 2006, the companies’ combined under the Protos umbrella have been in business for more than 70 years and the enterprise is built on an exceptionally strong financial foundation with a long history of operational excellence. Through its parent company Security Services Holdings LLC, Protos has been majority owned since February 2019 by Southfield Capital, a Greenwich, CT based private equity investment firm. Southfield Capital has added significant financial strength, corporate governance, as well as both strategic and acquisition support.
For more information, visit https://protossecurity.com and https://www.southfieldcapital.com.
Job Summary: ControlByNet is seeking qualified Monitoring Specialists to join their rapidly growing team. This position is on-site in Norcross, GA and operating hours are from 8:00 pm – 9:00 am. 7 days a week. 8-hour shifts. Full-time and Part-time positions are available.
Location/Territory: Norcross, GA
Key Responsibilities
- Monitor live streaming of surveillance cameras for suspicious activity
- Identify patterns and abnormalities
- Respond to camera alerts using established protocols
- Alert local authorities and/or organizations of critical incidents
- Review archived camera footage
- Provide excellent customer service
- Other duties as assigned
Experience & Qualifications
Education
- High School Diploma or equivalent required.
Experience
- Proficient computer skills and ability to learn new software
- Positive, professional demeanor
- Must be detail-oriented, focused, and reliable
- Ability to multi-task while still meeting service expectations
- Previous experience in security or remote monitoring is a plus
Position Type: Full-time, Non- Exempt
Shift: Three of the days scheduled must be Tuesday, Thursday and Saturday from 10pm – 8am. The 4th shift is flexible.