What are the responsibilities and job description for the Customer Success Engineer position at Control Plane Corporation?
Job Title: Customer Success Engineer
Location: Remote (Preference for candidates in time zones overlapping with U.S. business hours)
About Control Plane Corporation
At Control Plane Corporation, we are revolutionizing how businesses leverage cloud-native platforms. Our mission is to deliver the power of Kubernetes without the high cost, complexity, or pain. Join our team to empower customers to achieve operational excellence, scalability, and innovation.
Role Overview
We are looking for a highly skilled Customer Success Engineer with exceptional communication abilities and deep technical expertise. You will be a trusted advisor to our customers, ensuring their success with our platform by guiding them through onboarding, troubleshooting issues, and helping them maximize the value of their investment. This is a customer-facing role requiring strong technical knowledge and the ability to effectively communicate complex concepts.
Key Responsibilities
- Serve as the primary technical point of contact for customers, providing hands-on support and guidance through Zoom calls, emails, and chats.
- Drive customer success by ensuring smooth onboarding, implementation, and adoption of Control Plane solutions.
- Troubleshoot and resolve complex technical issues related to Kubernetes, CI/CD pipelines, cloud infrastructure, networking, and storage.
- Provide expert advice on container orchestration and management using Kubernetes and Docker.
- Educate customers on best practices for CI/CD, cloud-native architectures, and infrastructure management across AWS, GCP, and Azure.
- Collaborate with sales, product, and engineering teams to deliver a seamless customer experience and influence product roadmap based on customer feedback.
- Build and maintain strong relationships with customers to ensure satisfaction, retention, and growth.
Qualifications
Required Technical Skills
- Deep knowledge and hands-on experience with Kubernetes and Docker.
- Expertise in CI/CD techniques, including tools like Jenkins, GitLab CI, ArgoCD, or similar.
- Strong understanding of Linux systems, including performance tuning, troubleshooting, and shell scripting.
- Comprehensive experience with networking (e.g., DNS, VPNs, load balancing) and storage systems.
- Advanced proficiency in one or more cloud platforms: AWS, GCP, and Azure.
- Solid grasp of cloud-native technologies, including Helm, Istio, Prometheus, and Terraform.
Soft Skills
- Excellent written and verbal communication skills; comfortable leading customer Zoom calls and explaining technical concepts to non-technical stakeholders.
- Ability to manage multiple customer engagements simultaneously and prioritize effectively.
- Strong problem-solving skills with a proactive and customer-first mindset.
Preferred Qualifications
- Experience in customer success, technical account management, or a similar customer-facing technical role.
- Familiarity with DevOps practices and tools like Ansible, Chef, or Puppet.
- Certification in Kubernetes (CKA, CKAD) or any major cloud provider (AWS, GCP, Azure).
What We Offer
- Competitive salary, equity, and benefits package.
- Opportunity to work with cutting-edge cloud-native technologies.
- A collaborative, growth-focused, and remote-friendly work environment.
- The chance to make a meaningful impact on our customers and the cloud-native ecosystem.
How to Apply
If you’re passionate about cloud-native technologies and thrive on helping customers succeed, we’d love to hear from you! Please send your resume and a brief cover letter to resumes@controlplane.com.
Control Plane Corporation is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.