What are the responsibilities and job description for the Senior Account Manager – Food & Beverage (USA) position at Control Union United States Inc?
Essential Tasks for the Account Manager – Food & Beverage (USA)
Client Relationship Management:
- Build and maintain strong, strong long-term relationships with clients by understanding their needs and providing tailored solutions
- Act as a primary point of contact for key accounts, ensuring effective communication and proactive problem solving with senior leadership
- Maintain strategic client communication at regular intervals (monthly, quarterly, etc.)
- Collect and analyze feedback from the client to improve service delivery and client satisfaction
Sales and Revenue Generation
- Identify growth opportunities and propose value-added services to clients
- Collaborate with internal teams across regions to cross-sell and achieve revenue targets by expanding the client base
- Satisfying Key Performance Indicators as set by management
Project Account Management & Coordination:
- Lead the initiation phase of projects by coordinating with internal and external stakeholders
- Analyze client accounts and market trends to identify risks and growth opportunities
- Ensure seamless intercompany collaboration on team engagement, project structures, and resource management.
- Provide feedback on project team performance to support annual reviews
- Serve as the primary contact for our clients
- Collaborate with internal teams to oversee the execution of services, ensuring timeliness and quality standards are met
Contract Negotiation
- Negotiate terms and conditions of proposals and contracts to align with company objectives
- Resolve issues related to contract delivery or collections in collaboration with relevant departments
Financial Management:
- Deliver transparent and timely financial reporting for project execution, including income and cost analysis
- Manage project budgets and conduct financial forecasting to ensure alignment with project goals.
Quality Assurance:
- Take accountability for the quality and output of all assigned projects, ensuring alignment with client expectations and company standards
Business Development:
- Identify opportunities to expand service offerings and drive revenue growth by understanding client’s business and industry need
Reporting:
- Prepare regular reports on accounts status, forecast, and key performance indicators (KPI’s) for internal review
Team Leadership Responsibilities:
- Acts as the primary liaison between internal teams to ensure seamless execution of client projects
- Align team effort with client objectives and organizational goals
- Provide guidance and mentorship to team members, fostering professional growth and skill development
- Conduct regular 1:1 meetings to review individual and team performance, offering constructive feedback and setting clear expectations
- Define and communicate team goals, ensuring alignment with key performance indicators (KPIs)
- Monitor progress and hold the team accountable for meeting deadlines and delivering results
- Facilitate open communication and collaboration within the team to address challenges and identify opportunities
- Lead brainstorming sessions / team meetings to develop innovative solutions for client needs
- Resolve interpersonal or task-oriented conflicts within the team promptly and effectively
- Foster a positive team dynamic by encouraging respect and mutual support
- Motivate and inspire the team to achieve excellence, recognizing individual and collective achievements
- Champion a culture of continuous improvements
- Ensure team members are informed of updates, priorities, and progress related to clients
- Prepare and present team performance reports to leadership, highlighting success and areas for improvement
Non-essential tasks for the Account Manager – Food & Beverage (USA)
- Represent the team at industry conferences, trade shows, and networking events
- Assists in training team members
- Conduct occasional market research trends and competitors to inform business strategies
- Engage in thought leadership activities to enhance reputational credibility and increase brand visibility
among industry leaders
