Account Manager - Textile

Essential Tasks for the Account Manager - Textiles

Client Relationship Management:

• Serve as a primary point of contact for textile industry clients, ensuring excellent customer service

• Build and maintain strong relationships to enhance client retention and satisfaction

• Support senior account managers in developing and maintaining strong customer relationships

• Assist with client communications, including responding to inquiries, addressing clients needs and providing updates

• Work with management to help navigate through project complexities or issues the client is facing

• Gather and analyze client feedback to improve delivery service

Sales and Business / Revenue Generation

• Help identify new business opportunities within existing accounts

• Assist in preparing presentations, proposals, and sales materials

• Conduct market research to support business growth initiatives

- Work closely with commercial leads to identify growth opportunities and propose value- added services to clients

• Collaborate with internal teams across regions to cross-sell

• Satisfying Key Performance Indicators as set by management

• Monitor cliente contracts, pricing structures, and financial performance

• Monitor account profitability and ensure alignment with business goals

Technical Expertise

• In-depth knowledge of textiles industry and market

• Clear understanding of major industry trends/policies impacting US-based stakeholder groups

• Familiarity with corporate ESG strategies and key issues that could impact textile-related service offerings

• Stay updated on regulatory changes and advise the business and clients accordingly

• Analyze industry trends, competitors activities, an customer demands to provide insight to management

Project Account Management, Support & Coordination:

• Assist in the planning, execution, and tracking of projects related to client accounts

• Coordinate with internal teams to ensure timely delivery of products and services

• Meet regularly with key client stakeholders to elevate the partnership experience

• Monitor multiple project timelines, budgets, and deliverables, and escalating issues as needed

• Analyze client accounts and market trends to identify risks and growth opportunities

• Provide feedback on project team performance to support annual reviews

• Oversee scheduling and execution of Certifications, inspection, and Sustainability assessments

Contract & Documentation Management

• Assist in drafting, reviewing, and maintaining client contracts and agreements

• Ensure all client documentation is accurate, up to date, and properly stored

• Support the invoicing and payment tracking process

• Negotiate terms and conditions of proposals and contracts to align with company objectives with support from management

• Resolve issues related to contract delivery

Financial Management:

• Deliver transparent and timely financial reporting for project execution, including income and cost analysis

• Manage project budgets and conduct financial forecasting to ensure alignment with project goals

• Closely monitor and address issues relating to scope creep

Quality Assurance:

• Take accountability for the quality and output of all assigned projects, ensuring alignment with client expectations and company standards

Business Development:

• Identify opportunities to expand service offerings and drive revenue growth by understanding client’s business and industry need

Reporting & Analysis:

• Assist in analyzing client data to identify trends and improvement areas

• Maintain accurate records in CRM and project management tools and any other tools used by the company

• Prepare regular reports on accounts status, forecast, and key performance indicators (KPI’s)

Non-essential tasks for the Account Manager - Textiles

• Assist in organizing corporate events, client meetings, and trade shows

• Support administrative tasks, such as scheduling meetings and managing calendars

• Participate in team training and professional development activities

• Provide backup support to other departments as needed

• Represent the team at industry conferences, trade shows, and networking events

• Conduct occasional market research trends and competitors to inform business strategies

Minimum Requirements for the Account Manager- Textiles

• Bachelor’s degree in business administration, marketing, textile management, supply chain or

• 2-3 years of experience in account management, sales, business development, or customer service, business development, or another related field

• Experience in textile certification, inspection or sustainability standards (GOTS, OEKO-TEX, BCI etc.) is a plus

• Knowledge of textile industry regulations and sustainability trends

• Ability to analyze market trends and develop strategic business plans

• Strong negotiation skills

• Problem solving skills to address client challenges and provide tailored solutions

• Proof of US citizenship or Applicable Working Visa

• Willingness to travel up to 25% of the time or as required for client meetings and industry meetings (Domestically & Internationally)

• Excellent verbal and written communication skills (English) for effective client interaction and internal collaboration

• Strong negotiation skills to secure favorable terms and manage client expectations

• Effective program management skills to simultaneously oversee and coordinate multiple workstreams

• Ability to work effectively in teams and communicate in a corporate environment

• Strong commercial acumen with experience in business development and meeting revenue targets

• Dedicated to exceeding client expectations with a proactive approach and flexibility to accommodate varying work hours as needed

• Solid knowledge of sustainability principles, with a focus on the Textiles Supply Chain, Retail, Consumer Goods sector

• Strategic thinker with problem-solving and leadership skills

• Proficiency in collaborating with peers and senior leaders to ensure the timely and successful delivery of client work

• Confident in budgeting, financial management, and creating concise, insightful reports

• Willingness to learn and adapt to the company culture

• Organizational Skills: Organized and detail-oriented, with excellent time management skills

• Communication: Strong clarity in conveying information to diverse audiences and effectively facilitating conversation around complex subjects

• Initiative: flexibility to adjust to changing priorities and learn new tasks.

• Strong organizational and multitasking abilities.

Preferred Requirements for the Account Manager – Textiles

• Familiarity with quality standards and regulatory requirements

• Willingness to travel up to 15% of the time or as required for in-person meetings or events

• Fluency in written and oral English

• Flexibility to adjust and adapt to changes

Minimum level of Training for the Account Manager – Textiles

• Proficiency in MS Word, MS Office, Excel, and outlook functions

• Sales support training that includes proposal writing and client follow-up

• Proficiency in CRM software, Microsoft office Suite, and project management tools

• Previous exposure to sustainability practices

Preferred level of Training for the Account Manager – Textiles

• Bilingual Spanish

Physical Requirements for the Account Manager – Textiles

• Prolonged periods of sitting at a desk and working on a computer

• Occasional lifting items such as laptops, files, or promotional materials, typically weigh up to 20 lbs

• Ability to clearly convey information verbally during meetings, presentations and calls

• Ability to move around office environments, client facilities, and other production sites

• Frequent use of a computer, keyboard, and mouse for extended periods

• Ability to stand and walk for short periods during meetings

• Eye hand coordination for data entry, document handling and using office equipment such as printers and fax machines where applicable

• Extended screen time for completing tasks at a computer

• Active listening during meetings or team discussions

Key Function of the Account Manager – Textiles

The Account Manager- Textiles at Peterson Projects and Solutions North America supports the account management team by maintaining client relationships, assisting with project coordination,and ensuring the smooth execution of contracts and services.

The Account Manager- Textiles is responsible for managing and growing client relationships within the textile sector, ensuring service delivery, compliance and business development. This role involves coordinating, certification, inspections and sustainability services while identifying opportunities to expand market presence. The Account Manager – Textile role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.