Demo

Customer Service Representative

Controlled Holdings
IN Full Time
POSTED ON 3/8/2025
AVAILABLE BEFORE 6/7/2025

Description

Customer Service Representative

Controlled Holdings, an award-winning distributor of HVAC controls, is currently seeking a self-driven and highly motived Customer Service Representative to join our team. A successful candidate will be an all-around go-getter! You're a natural born problem solver with a knack for understanding people. You've mastered the art of making consumers comfortable when they're purchasing, implementing our service, or troubleshooting.

Core Values :

  • Start with people first
  • Own it
  • Solve problems at their core
  • Operate with urgency
  • Never stop learning
  • Demand excellence not perfection
  • Work hard while having fun

Details, Details :

  • Customer Support : Provide accurate and timely information about our products and services through phone, email, and live chat.
  • Order Management : Process customer orders, returns; ensure all information is entered accurately into the system.
  • Inbox Management : Monitor the divisional inboxes; respond to customer inquiries and ensure timely follow-ups (Outlook and E-Commerce platforms)
  • Customer Advocacy : Act as a customer advocate within the company; ensure that customer needs and concerns are communicated and addressed promptly.
  • Collaboration : Work closely with the sales, operations, and marketing teams to resolve issues and ensure seamless order processing and delivery.
  • Problem-Solving : Troubleshoot issues that arise with customer orders or products; provide solutions or escalating where necessary.
  • Continuous Improvement : Suggest and implement process improvements to enhance the customer experience and internal workflows.
  • Other Duties : Perform any other tasks assigned to support the team.
  • What We Are Looking For :

  • Technical Proficiency : Working knowledge of MS Outlook, Word, Excel, and the ability to quickly learn new systems and tools.
  • Multitasking Excellence : Skilled at navigating multiple systems and divisions seamlessly, managing a balance between calls, emails, and other channels with efficiency and accuracy.
  • Adaptability : Eager and able to adapt to evolving processes and tools, embracing change as an opportunity to enhance the customer experience.
  • Persistence & Initiative : A "do what it takes" attitude with the persistence to follow through on tasks and resolve challenges proactively.
  • Passion for Customer Service : A genuine passion for helping people and solving problems, paired with an enthusiasm for technology and its role in improving customer experiences.
  • Proven Experience : A demonstrated track record of delivering excellent customer service via phone, email, and other communication channels.
  • Strong Communication Skills : Ability to communicate clearly and effectively, both internally with the team and externally with customers, building trust and understanding.
  • Experience : 1-3 years of relevant customer service experience, preferably in a fast-paced or technical environment.
  • Creative Problem-Solving : Think outside the box to identify and implement solutions when faced with challenges-whether with customer issues or internal processes.
  • Organizational Skills : Well-organized and able to prioritize tasks effectively, ensuring no detail is overlooked and deadlines are met.
  • Other noteworthy benefits include :

  • Full Medical and Ancillary Benefits, 401(k) match
  • Generous PTO, including your Birthday off, HBD!
  • Stellar Employee Discount (we sell cool stuff, btw)
  • An award-winning company culture - Just check the Indiana's Best Places to Work list
  • Together at Controlled Holdings, we are committed to doing business better. We brainstorm nonstop, drink too many Diet Cokes, and deliver the best product in HVAC controls. What's more - we have a lot of fun doing it! Your career here will be fun, everchanging, and incredibly rewarding. Learn More

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