What are the responsibilities and job description for the Customer Success Partner position at Controlled Holdings?
Description
Customer Success Specialist
Controlled Holdings, an industry disrupter in the market of HVAC software and controls, is currently seeking a driven and adaptive Customer Success Specialistto join our quickly growing team! This position serves to maximize the overall customer experience. This individual will play a key role in ensuring customer success, retention, and growth, and will work closely with cross-functional teams to achieve these goals.
Our Values :
Start with People First
Own It
Solve Problems at Their Core
Operate with Urgency
Never Stop Learning
Demand Excellence, Not Perfection
Work Hard While Having Fun
What you bring to the team :
You are a fast learner and have a high technical aptitude that helps you learn software and new initiatives easily
You are self-motivated
You enjoy human interaction and are good at making connections with others
You love the challenge of solving problems at their core
You are extremely detail-oriented and organized, especially with documenting customer interactions
You have the ability to multi-task to make sure customer calls, emails and trainings don't slip through the cracks
You love to exceed customer expectations
You are a proactive problem solver
You are an excellent communicator - both verbally and written
Details, Details :
Conduct virtual contractor trainings and coaching sessions via Teams
Provide support to new and existing customers to ensure satisfaction and complete understanding of product offerings
Work with Sales Reps to transition customers from contract-signing to post-sale support initiatives
Serve as the main point of contact for questions / concerns for customers
Understand the customers' desired outcomes and work with them to ensure they experience the most value possible along the way
Confirm that each account has correct Contact information updated
Identify, research, and resolve any key issues customers might face
Work internally with different departments to develop resolutions as issues arise
Provide reporting and analysis data to customers highlighting the health of their accounts and what measures they could take to improve
Monitor and identify Customer trends across select accounts to uncover strengths or weaknesses with the programs
Keep a pulse on the job market with advanced job matching technology.
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