What are the responsibilities and job description for the Associate II, Technical Service & Sales position at Controlled Products Systems Group, Inc.?
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CPSG brings a personal approach to business. Our employees - whether they work in one of our branches across the country or in our corporate office - are dedicated to serving our customers and supplier partners. We are looking for self-motivated individuals who can work independently but also enjoy working on a team. Passion,
leadership, initiative, problem solving and professionalism are all supplementary factors to your success in these fast paced, dynamic positions
This role is in the CPSG Operations function. A successful incumbent is expected to (i) Provide customers with specialized technical assistance related to pre- and post-sales support for CPSG product lines; participate in standard service offerings, and (ii) Convert customer inquiries into sales with an emphasis on customer education regarding product features and benefits. Requires Minimum of 1 year in Perimeter Access Control Industry, Door Automation, or Security Integration (or similar industry) and a minimum of a High school diploma/GED or some college or equivalent experience.
Associate II, Technical Service & Sales Overview:
Provide customers with specialized technical assistance related to pre- and post-sales support for
CPSG product lines; participate in standard service offering
Convert customer inquiries into sales with an emphasis on customer education regarding product features and benefits
Maintain a high level of customer service while processing orders, returns and customer pricing
inquiries across single product lines
Obtain information within CPSG's ERP that fosters a process of customer follow-up on an as-needed
basis with the necessary information regarding product shipments and pricing orders, and return
questions
Leverage resources within CPSG's ERP as well as CPSG's CRM to deliver an exceptional customer
experience from the start to finish of each customer interaction
Verify that orders for parts and service quantities are accurate and matches shipping options to meet
customer expectations
Stay up to date on New Technical Advances and pass them on to inside and outside sales staff
Learn current processes and procedures
Escalate any reported product quality problems and customer complaints
This position requires regular and predictable on-site attendance and the ability to work the particular shift and/or schedule to which you are assigned, as well as additional hours as needed
Comply with health and safety guidelines and rules; managers should also ensure compliance across
their teams
Protect CPSG’s reputation by keeping information confidential · Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies · Contribute to the team effort by accomplishing related results and participating on projects as needed
Associate II, Technical Service & Sales Qualifications:
High school diploma/GED or some college or equivalent experience
Minimum of 1 year in Perimeter Access Control Industry, Door Automation, or Security Integration (or
similar industry
Excellent communication, organization and problem-solving skills
Ability to travel up to 10% domestically
Preferred Qualifications: Bachelor's degree or vocational certifications Prior Electrical or Mechanical experience
#Li-onsite
The pay for this position is ($19.24-$28.79); base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements).
This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.
We offer a full complement of employee benefits including: health, dental, and vision insurance, HSA/FSA, long-term and short-term disability, company paid life insurance, wellness incentives, 401k, and vacation/PTO. To learn more about our culture, watch this three-minute video to learn more: https://youtu.be/PSHci9refuo
Controlled Products Systems Group, a subsidiary of Chamberlain Group company, wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence Recruiting@Chamberlain.com
NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers via email or phone or other methods.
Salary : $19 - $29
