Inbound Call Representative - 1

Job Summary:

The Inbound Representative is responsible for establishing customer relationships, filling orders, sizing and selling equipment.  This position requires knowledge of our products as well as excellent time management, interpersonal, and communication skills.  This is an excellent career opportunity as our sales growth has out-paced the industry average, creating new positions for the self-motivated, goal oriented team player. The Inbound Representative will join our mission to “Make the tech in the truck more efficient” and embrace our vision to “Enhance lives through solutions.”

Core Values:

♥   Honesty – We keep our promises, are truthful, and instill confidence 

♥   Excellence – We passionately deliver exceptional experiences

♥   Accountability – We are all accountable and strive for results 

♥   Respect – We value others, care about people, and treat them respectfully

♥   Teamwork – We work together to provide solutions internally and externally

Essential Functions:

• Uses telephony to determine customer replacement HVAC/R parts, according to inspection and/or verbal description
• Utilizes computer, catalog, and any other resources to meet or exceed customer needs
• Recognizes products most commonly purchased by customers and resolves commonly encountered issues
• Recognizes and identifies HVAC/R parts and equipment to fulfill customer needs and answer questions
• Maintains image of Johnstone Supply by ensuring an exceptional customer shopping experience
• Stays informed on new products and utilizes opportunities to educate self, co-workers and customers

Qualifications:

• Ability to work in fast-paced environment providing solutions for customers
• A High School Diploma or a G.E.D, or an Associates or Bachelor’s degree
• Technical Diploma in HVAC/R and at least two years of work experience in the HVAC/R field (preferred)
• Must be a detailed-oriented individual and possess excellent verbal, written, and communication skills
• Energetic and effective demeanor with a positive attitude that is conscientious, enthusiastic and articulate
• Proficient computer skills (MS Word or Excel or similar software related program)
• Must be able to comprehend business math calculations and astute with computer navigation skills

Required Skills/Abilities:

• Ability to work in a fast-paced environment and effectively manage priorities
• Ability to effectively train and coach employees
• Excellent interpersonal customer service skills
• Excellent Customer Service Skills
• Excellent verbal and written communication skills
• Detail-orientated 
• Excellent time management skills
• General knowledge of inventory systems (knowledge of RF-based systems a plus)

Required Skills/Abilities (Continued):

• Knowledge of wholesale distribution store operations preferred
• Ability to navigate and resolve internal and external challenging situations effectively and resourcefully 
• Intermediate skills in the use of Microsoft Office products and web-based tools to research products and information 
• Ability to establish and maintain effective relationships with customers, co-workers, and stakeholders
• Ability to operate with a high degree of autonomy and professionalism

Benefits:

• Generous Paid Time Off Policy
• 401(k) Retirement Program with Company Match
• Medical, Dental, and Vision plans with a Medical Expense Reimbursement Program featuring Healthcare Savings Account and "No Deductible" Medical plans
• Employer Paid Short, Long-Term Disability and Life insurance coverage
• Comprehensive Employee Assistance Program
• Multiple Bonus Opportunities

Johnstone Supply provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.