What are the responsibilities and job description for the ME+ Support Specialist position at Convatec Group PLC?
About Us
Pioneering trusted medical solutions to improve the lives we touch : Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec's revenues in 2023 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE : CTEC). To learn more about Convatec, please visit
- Call center-based customer support in response to a high volume of low complexity inquiries
- Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service : Performed in a distribution center, product returns / repair center, or field walk-in customer service facility including :
- Acting as liaison between customers, production and distribution departments related to specific customer orders
- Providing technical and non-technical customer support in a walk-in service center
At Convatec, we're transforming our business for the better. Better products. Better ways of working. And better ways of delivering for our customers and each other. We're aiming for nothing short of excellence. Join us as a me Support Specialist , and you'll do the same.
About the role :
You will be a key driver for fostering a strong consumer relationship with Convatec's products and services through dialogue with consumers. As an integral member of the Support Specialist team, you will strive to achieve and exceed Support objectives, identify areas of opportunity to positively influence consumer experiences, identify sampling opportunities for consumers, and support our consumers through Convatec's service offerings. You will interact with consumers in conversations that will help improve their quality of life, through both inbound and outbound calls. You will provide solutions that will have a positive impact and will support Convatec's best in class portfolio of products and lines of services. You will also be responsible for providing innovative ideas and sharing consumer insights with peers, managers, and the consumer marketing team.
Duties and Responsibilities :
About you :
A natural communicator and motivator, you're ready to help the me team shine. And because you're resilient, adaptable and positive in the face of change, you'll shine here too. As the front line for customer support in the United States, you'll consistently maintain the highest level of customer service, while meeting key deadlines to achieve high performance metrics.
Qualifications / Education :
Language Skills Required :
Required Competencies :
Working Conditions :
Our ambitions will bring the very best out in you. You'll be pushed to aim higher and really own your work. You'll be encouraged and supported to make things happen, too. It can be challenging. But, as the progress you make will help improve the lives of millions, it'll be worth it.
This is stepping up to a challenge.
This is work that'll move you.
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Beware of scams online or from individuals claiming to represent Convatec
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you're unsure, please contact us at careers@Convatec.com.
Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
Notice to Agency and Search Firm Representatives
Convatec is not accepting unsolicited resumes from agencies and / or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and / or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Already a Convatec employee?
If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!
