What are the responsibilities and job description for the Customer Care Coordinator position at Convelio?
Who Are We?
Convelio is a leading fine art shipping company that specialises in the safe and efficient transportation of valuable artworks and collectibles worldwide. With a strong focus on technology and customer-centric solutions, Convelio has established itself as a trusted partner in the art logistics industry in recent years and we serve a wide range of customers from art galleries, antique dealers, auction houses, online platforms to interior designers.
We've developed our own proprietary algorithm to offer competitive real-time shipping quotes and an end-to-end logistics service to the art market. Our mission is to become a tech-driven company in a traditional industry, and therefore make the shipping of bulky and valuable items as easy as possible by providing an online and seamless experience. Additionally, we provide secure and reliable storage solutions to ensure your valuable items remain protected.
With 130 colleagues scattered across Paris, London and New York, Convelio has a strong start-up & international culture. We thrive in solving complex logistics issues for our clients, enabling both sellers and buyers in the art market. We are backed by proven technology, prominent VC's, and boast a global network and the resources (€30 million Series B funding in March 2022) to seize the market opportunity
Your Role
We are looking for a high-energy, results-driven, team-oriented Customer Care Representative to join our rapidly-growing team in the Fine Art Squad to help us extend our success in the UK and keep our clients happy!
You will be responsible for being the key point of contact for our clients in the Art Galleries and Auction Houses vertical and therefore managing their precious requests & expectations during shipments. As well as shipping artworks, we also ship design pieces, furniture and antiques.
Convelio is proud to be an Equal Employment Opportunity employer. We are committed to equal opportunities based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identify, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We are passionate about building an inclusive culture where diversity is celebrated and leveraged to create better design and business decisions.
Convelio is a leading fine art shipping company that specialises in the safe and efficient transportation of valuable artworks and collectibles worldwide. With a strong focus on technology and customer-centric solutions, Convelio has established itself as a trusted partner in the art logistics industry in recent years and we serve a wide range of customers from art galleries, antique dealers, auction houses, online platforms to interior designers.
We've developed our own proprietary algorithm to offer competitive real-time shipping quotes and an end-to-end logistics service to the art market. Our mission is to become a tech-driven company in a traditional industry, and therefore make the shipping of bulky and valuable items as easy as possible by providing an online and seamless experience. Additionally, we provide secure and reliable storage solutions to ensure your valuable items remain protected.
With 130 colleagues scattered across Paris, London and New York, Convelio has a strong start-up & international culture. We thrive in solving complex logistics issues for our clients, enabling both sellers and buyers in the art market. We are backed by proven technology, prominent VC's, and boast a global network and the resources (€30 million Series B funding in March 2022) to seize the market opportunity
Your Role
We are looking for a high-energy, results-driven, team-oriented Customer Care Representative to join our rapidly-growing team in the Fine Art Squad to help us extend our success in the UK and keep our clients happy!
You will be responsible for being the key point of contact for our clients in the Art Galleries and Auction Houses vertical and therefore managing their precious requests & expectations during shipments. As well as shipping artworks, we also ship design pieces, furniture and antiques.
- What you'll do:
- Manage incoming customers requests, including quotes & use of our pricing algorithm.
- Follow the customers shipments and proactively update them on latest evolutions
- Develop your own customers relationships and guarantee Convelio's reactivity and level of service
- Communicate with the different logistics teams (customer service, first mile, last mile, customs…) to fix together thousands of different issues every day
- Suggest improvements in operational processes within the Operations team
- Work with the tech team on our current and future (very!) sexy platforms and products
- You have some experience in Customer Care or shipping coordination or in the Art market or you're motivated to learn
- You are fluent in English, you have excellent written and verbal communication skills
- You have great analytical skills and are comfortable working with numbers (you'll need to be to handle quotes for our customers!)
- You are positive, curious, self-motivated and hands-on
- You are an excellent learner and have the desire to adapt to new concepts and technologies
- You are detail-oriented, you have strong organizational skills and are disciplined in daily activity planning (ability to manage tightly, over time, a large quantity of information)
- You are OK with multi-tasking and can synthesize multiple perspectives to get the most important thing done
- You enjoy working in a challenging, fast-paced, target-driven and team-oriented environment
- Any experience in freight and/or logistics will be very helpful to you in this role
- The opportunity to be part of an ambitious and innovative company aiming to transform and modernise the traditional art logistics industry.
- We bring the best of both worlds, combining a tech environment with quality customer service ensuring long-term trust-based relationships.
- 25 days of paid leaves
- 3% for your private pension scheme, from Day 1
- Health insurance
- A supportive and dynamic work environment, where your ideas and initiatives are valued. Proactivity is the greatest asset you can bring.
- Flexible remote policy well above market standards (2 days of remote during probation, 3 when you're fully onboarded).
- Continuous learning and development opportunities to enhance your professional growth in art logistics.
- Join a diverse team where support is our ethos and growth is our ambition.
- The hiring process
- First interview with our Talent Acquisition team
- Interview with Fine Art Team Lead, Jacqui
- Case study on site with UK General Manager, Jasmine
- Interview with CoO, Clément
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Convelio is proud to be an Equal Employment Opportunity employer. We are committed to equal opportunities based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identify, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We are passionate about building an inclusive culture where diversity is celebrated and leveraged to create better design and business decisions.