What are the responsibilities and job description for the Office Staff / Communications Call Taker position at Convenient Appliance Service?
Convenient Appliance Service, Inc.
Location: 343 Technology Drive
Ste. 1109
Garner, NC 27529
Telephone: 919-662-9600
Hours: 8am-5pm Monday-Friday
Duties: Answer phone calls from customer calling in needing Appliance Repairs.
Dispatching service calls to Techs.
Dealing with Manufactures, Builders, and Dealers.
Working with an Office Team on Service work orders
Company Background: Convenient Appliance Service has been in the Raleigh market for 11 years, servicing our customers on all their Major Appliance Repairs, which include Washer/Dryers, Dishwasher, Fridges, Wallovens, Ranges, Microwaves, etc. We have two other locations in Winston Salem, and Greensboro.
Qualifications:
*Have a positive attitude
*Can handle a fast work pace
*High volume/good quality customer service skills.
*Have great phone etiquette skills.
*Work with other team members in a small office environment.
*Work with technicians in the field.
*Able to work on computers daily
*Able to handle responsibilities on the job