What are the responsibilities and job description for the Hybrid Lead Provider Role position at ConvenientMD?
At ConvenientMD, we're on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we're building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.
The Opportunity
We're looking for a compassionate provider to join our team and help us continue our mission of delivering exceptional care. This is a hybrid role involving virtual care with 1-2 shifts per week working in our Pittsfield, MA urgent care clinic serving patients seeking care within our urgent care services, offering flexibility and variety. Providers licensed in Massachusetts are encouraged to apply. Full-time and part-time opportunities are available! Shift details are listed below.
What You'll Do
- Deliver patient-focused care by assessing and treating a wide range of illnesses and injuries through telemedicine and in-clinic support.
- Help load-balance patient volume by coordinating care between in-clinic and telemedicine services, ensuring timely access for urgent care patients.
- Conduct comprehensive patient evaluations, including medical history reviews, diagnostic tests (e.g., x-rays, ECGs, lab work), and treatment planning.
- Provide patient education and counseling, covering therapeutic regimens, health maintenance, and wellness promotion.
- Maintain accurate and timely documentation using our electronic medical records (EMR) system.
- Ensure a safe and compliant work environment by following all procedures, rules, and regulations.
- Stay informed on industry standards, emerging practices, and legislative updates to ensure top-tier care.
- Support team development by sharing knowledge and mentoring clinical staff.
- Uphold the highest standards of professionalism and quality in every patient interaction.
Who You Are
- Education, Licensure, & Certifications:
- Master's degree
- Certification by Physician Assistant or Nurse Practitioner certifying body
- Have and maintain a DEA license with no restrictions
- BLS certified
- Relevant experience: Clinical experience in emergency medicine, urgent care, or ambulatory care setting is preferred.
- Excellent team player: Enjoy collaborating with others and being a part of a strong team dynamic.
- Proactive and confident communicator (written and verbal): Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients.
- Compassionate, authentic, and patient focused: Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging.
- Technically savvy: Proficient with Microsoft Office Suite or related software and clinical management systems (EMR).
Strong knowledge of:
- Principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Applicable federal, state, and local laws and regulations including the requirements of the HIPAA and OSHA and applicable state rules and regulations pertinent to medical practices.
- Relevant drugs and their chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo.
- Non-pharmaceutical patient care aids, their applicable uses, and relevance to patient care.
- Current principles, methods, and procedures for the delivery of medical evaluation, diagnosis, and treatment.
Shift Requirements
- Full-Time: Three shifts per week with four shifts per month on either a Saturday or Sunday
- Part-Time: Two shifts per week with two shifts a month on either a Saturday or Sunday
Why ConvenientMD?
- Collaborative team environment that encourages professional growth
- Urgent care services at no cost to our team members and their families
- Extensive benefit offerings including health, dental, and vision coverage, company paid short-term disability, and optional pet insurance
- 401k match after one year of service
- Access to our primary care (depending on location)
- Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families
- Employer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants rarely meet every single job requirement, and we appreciate that many skills and backgrounds can make people successful in this role. We are committed to creating a strong sense of belonging for all team members, and our process is designed to prevent discrimination against applicants regardless of gender identity, sexual orientation, religion, ethnicity, age, disability status, or any other aspect which makes you unique. If you're looking for a great next step, and want to feel good about what you do, we'd love to hear from you.
